Transitions Specialist

Why Youll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators with 100 years of combined industry and hospitality experience. We focus on teamwork creativity and making a real impact for our residents and staff.

Perks & Benefits

• Medical Dental Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

About the Role

Were seeking a Transitions Specialist to guide prospective residents and their families through the move-in process while supporting the communitys occupancy and growth this role youll combine consultative sales expertise with compassionate guidance helping families make informed decisions and ensuring a seamless transition into community life. Youll also develop community partnerships host engaging events and serve as a trusted resource for prospects families and referral sources.

What Youll Do

• Guide prospective residents and families through discovery apartment selection and move-in processes
• Maintain and grow occupancy in line with community goals and business plan
• Build and maintain a prospect pipeline with detailed CRM records tracking interactions follow-ups and conversions
• Market community services and programs to prospects families and advisors tailoring presentations to their needs
• Plan execute and follow up on strategic events that highlight community lifestyle and generate leads
• Represent the community at outside events professional groups and local organizations
• Build and maintain relationships with referral sources including legal and financial professionals senior organizations hospital discharge planners and healthcare providers
• Coordinate with internal teams for smooth resident transitions including care assessments apartment preparations and welcome programs
• Conduct engaging community tours that showcase amenities programs and lifestyle benefits
• Identify opportunities to increase revenue and optimize community inventory
• Perform other duties as assigned to support community goals

What Were Looking For

• Bachelors Degree in Business Marketing or related field preferred or equivalent experience
• 25 years of sales experience ideally in senior living healthcare or pharmaceutical sales with a proven track record of closing leads
• Knowledge of sales and marketing principles strategies and techniques
• Understanding of state regulations affecting service delivery and familiarity with Medicare/Medicaid processes
• Strong communication interpersonal and presentation skills
• Ability to build trust assess customer needs and guide families through complex decisions
• Proficient with smartphones computers and related software
• Valid drivers license and willingness to travel frequently
• Self-motivated organized and able to manage multiple priorities independently
• Compassionate professional and personable demeanor

Join Milestone to help families navigate one of lifes biggest transitions while contributing to a welcoming vibrant community.

Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.