Transition Manager (Application Support Services) Jersey City, NJ Onsite

Greetings

I hope this email finds you well. My name is Vinod. I came across your profile in our internal database/job boards and based on your experience I believe you could be an excellent fit for the following position with one of our clients through an implementation partner.

Role Name - Transition Manager

ROLEDESCRIPTION -

We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.

The ideal candidate will be responsible for planning governing and executing transition activities ensuring seamless knowledge transfer operational readiness risk mitigation and successful handoff to steady-state support teams.


Key Responsibilities

Lead end-to-end transition programs for application support infrastructure cloud and managed services engagements.
Develop and manage transition plans timelines milestones dependencies and deliverables.
Coordinate knowledge transfer (KT) shadowing reverse-shadowing and operational readiness activities.
Establish governance structures status reporting RAID management and executive communications.
Work closely with client stakeholders incumbent vendors delivery teams and project managers to ensure successful transition outcomes.
Define support processes runbooks SOPs escalation matrices and operational procedures.
Track and manage transition risks issues assumptions and dependencies.
Drive resource onboarding access provisioning environment readiness and tool setup activities.
Ensure compliance with contractual obligations service level agreements (SLAs) and transition acceptance criteria.
Support service stabilization activities and transition-to-operations handoff.
Required Qualifications

10 years of IT experience with at least 3-5 years leading transition or service onboarding programs.
Experience managing transitions for Application Management Services (AMS)
Strong understanding of ITIL processes including Incident Problem Change Knowledge and Service Request Management.
Proven experience in stakeholder management across business technology and vendor organizations.
Experience creating transition plans governance reports RAID logs and operational readiness assessments.
Strong project management and organizational skills.
Preferred Qualifications

ITIL Foundation or higher certification.
PMP Prince2 Agile or Scrum certification.
Experience working with global delivery models and offshore/onshore teams.
Experience in financial services insurance healthcare or large enterprise environments.
Familiarity with ServiceNow Jira Confluence Azure DevOps or similar service management tools.
Key Skills

Transition Management
Service Transition
Knowledge Transfer (KT)
Stakeholder Management
Vendor Management
Program Governance
Risk & Issue Management
Operational Readiness
ITIL
Service Delivery
Managed Services
Resource Onboarding
Process Documentation
Executive Communication
Success Metrics

On-time transition completion
Successful knowledge acquisition and sign-off
Minimal business disruption during transition
SLA adherence during stabilization period
Successful transition-to-steady-state handoff
Client satisfaction and governance compliance

Skills: Transition Management
Experience Required: 10 & Above

Please submit your resume with these details.