Transition Architect
Job Location:
Uniontown, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.
Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Transition Architect
The person in this role will be part of the SaaS Upgrade and Transitions Team and will be responsible for routinely and proactively assessing PTC software PTC tooling and customer specific landscapes to qualify that there are valid paths to either upgrade them to newer supported versions and/or to a new PTC SaaS offering when applicable.
The SaaS Upgrade and Transitions Team is responsible for ensuring that there are viable and well understood paths for keeping our SaaS hosted customers on supported versions of our software. We strive to ensure that customers understand the processes and expectations with upgrading their solution(s) support efforts to ensure that our customers are continuously in a state where we can upgrade them to a newer version of our software with minimal challenges and efforts and to help qualify the viability of customers who may be a candidate to move to a different SaaS offering.
Day-To-Day Responsibilities:
- Leads efforts in qualifying that platform/product release updates function as expected
- Maintaining and communicating an awareness of PTC Products and feature release schedule
- Identifies issues with the platform/product and drives them to a resolution
- Engages with both internal and external stakeholders to understand where platform and product improvements can and should be made
- Effectively communicating required Enhancement requests
- Supports educating customers on operational processes and expectations around SaaS offerings
- Reviews project outcomes and deliverables to ensure any gaps in platform/product are identified and addressed
- Provides platform tooling mentoring and guidance to operation teams
- Reviews customer build and customization packages and provides feedback on potential issues that may be upgrade impactful
- Builds knowledge content/materials and delivers enablement to relevant stakeholders when necessary
- Expected to participate and lead discussions with various other groups within PTC including but not limited to R&D Product Management Customer Success and Service Management at various levels from Engineer to VP levels
Requirements:
- Strong Object-Oriented Programming expertise
- Strong problem solving and critical thinking skills
- Strong motivation to learn new technologies
- Ability to effectively train people
- High tolerance for ambiguity
- Strong time management skills
- Implementation knowledge around PTC Windchill software
- Bachelors Degree in relevant technical field (IT CS Programming etc.) highly desirable or equivalent relevant education and experience
- 4-8 years professional technical experience preferred
- Fluent in English with excellent written and spoken communication skills
- Proficiency in web development technologies Microsoft Word Excel PowerPoint Project and Outlook
- This position requires US citizenship
Preferred:
- Familiarity with SaltStack
PTC carefully considers a widevarietyof factorswhendeterminingcompensation.Theanticipatedannual salary range for this positionisbetween$100000-$120000.The salary rangereflectsa good-faith estimate of compensation at the time of posting.Actualcompensationmay vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible fora performance-basedbonus.Employeesalsohavethe opportunity tobecome a PTC shareholder through our employee share purchase program(ESPP)which allowsfor thepurchaseofdiscounted PTC stock.Certainrolesmay also be eligible forparticipation in ourequity programs.Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage andif you are an office-assigned employeea generous commuter subsidy.All total rewards and benefits programs are subject to applicable planeligibilityand otherterms and conditions.
For more informationaboutPTCs comprehensive benefits pleasevisitourCareers Page.
PTC recruits on a rolling basis. Candidates are considered as they apply until the opportunity is filled.
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.
Required Experience:
Staff IC
About Company
PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
