Trans(C)ending Case Manager

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well -being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and client-centered trauma-informed care. The Center currently has over 100 staff working at 7 facilities across San Diego County.

POSITION SUMMARY

Under the supervision and support of the Transgender and Nonbinary Services Manager the Trans(C)ending Case Manager provides comprehensive trauma-informed gender-affirming and culturally responsive case management services to Black and Latina transgender women prioritizing participants enrolled in the Trans(C)ending initiative research project with UCSD. This position supports Black and Latina transgender women experiencing barriers to health care HIV prevention and treatment services housing stability economic security behavioral health services and other social determinants of health. This is a temporary position scheduled to end on June 30 2028.

Using a participant-centered and strengths-based approach the Case Manager assists participants in identifying goals navigating complex systems of care accessing gender-affirming services and addressing barriers to overall health and well-being. The position works collaboratively with community partners and research collaborators to support participant engagement retention and linkage to services while ensuring confidentiality and compliance with organizational funder and research requirements. The ideal candidate possesses experience working with transgender and BIPOC communities demonstrates cultural humility and responsiveness and has knowledge of the unique challenges impacting Black and Latina transgender women. Spanish-language proficiency is strongly preferred.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Provide individualized case management services including assessment service planning goal setting resource navigation advocacy and ongoing follow-up for program participants.
• Develop and maintain participant-centered care plans that address barriers related to healthcare access HIV prevention and treatment housing stability employment income support behavioral health legal services transportation and other identified needs.
• Conduct engagement and retention activities to support participation in the Trans(C)ending initiative and promote continuity of care.
• Coordinate referrals and linkages to culturally responsive gender-affirming and trauma-informed services both within The Center and through external community providers.
• Assist participants in navigating public benefits systems health insurance enrollment and utilization medical referrals prior authorizations appeals processes and other healthcare-related systems.
• Advocate on behalf of participants to reduce barriers to care and improve access to services that support health safety stability and self-determination.
• Maintain participant confidentiality and comply with all applicable privacy HIPAA and organizational requirements.
• Provide crisis intervention safety planning and stabilization support as appropriate including coordination with internal and external service providers.

• Attend Trans Health Project Drop-In space when appropriate to meet with program participants schedule appointments and connect participants with resources.
• Develop and maintain positive working relationships with community partners healthcare providers social service agencies and other stakeholders serving transgender communities.
• Collaborate with Center staff research partners and community organizations to support implementation of Trans(C)ending program activities and participant support services.
• Participate in program meetings case conferences and collaborative planning activities as required.

• Maintain timely accurate and complete case notes service records participant files and referral documentation in designated data management systems.
• Collect and document participant information service utilization outcomes and other required program data in accordance with organizational funder and research protocols.
• Support data quality efforts by ensuring participant records are accurate complete and submitted within required timeframes.
• Prepare documentation and reports necessary for program monitoring quality assurance grant compliance and evaluation activities.
• Participate in audits monitoring activities and program evaluation efforts as requested.
• Support implementation of program activities workshops support groups and community engagement opportunities

Required Qualifications:

• Education and/or Experience: 1 year of experience providing case management services to transgender nonbinary and gender expansive communities.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations.
  • Must demonstrate competence in using strength-based trauma-informed and motivational interviewing techniques.
  • Alignment with the organizations mission and values including fostering a welcoming and inclusive environment

preferred QUALIFICATIONS:

• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing case management services to transgender nonbinary and gender expansive communities. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA community.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.50 - $25.00 an hour and is commensurate with experience. This is a Full-Time Temporary Non-Exempt position. This position scheduled to end on June 30 2028.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

Manager