TrakSYS Support Engineer

Background and Meet and Greet: MANDATORY

These positions will involve working night shifts and may also require travel between the two sites (Richmond VA & Hopkinsville KY as needed.

Job Desc ription:

The TrakSYS Support Engineer is responsible for providing technical support maintenance and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues supporting end users monitoring performance and ensuring seamless MES operation across manufacturing environments.

Key Responsibilities:

• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with development team ERP team WMS team Infrastructure team Network team or Vendor team and business users.
• Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (e.g. SAP) WMS (e.g. BlueYonder) and PLCs (e.g. KepServer OPC).
• Troubleshoot TrakSYS configurations (e.g. Modules Services and Workflows) and apply changes.
• Handle incident management and services requests through ticketing tools e.g. ServiceNow.
• Maintain support documentation change logs and knowledge base articles.
• Track SLAs KPIs and recurring issues for continuous improvement.
• Support scheduled maintenance upgrades and deployments.

What are the Mandatory skills and skill proficiencies required for this position

• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of C#/.Net JavaScript HTML and CSS.
• Knowledge of SQL Server (queries stored procedures).
• Knowledge of IIS Windows Server and network basics.
• Strong analytical and problem-solving skills.
• Good communication skills.