Training & Workforce Support Coordinator- Home Care (Full time, day shift)

Position Summary

The position provides both administrative coordination and trainee support for Workforce Training Programs. This role manages day to day logistics trainee communication documentation and scheduling while also providing coaching barrier removal support and career navigation to individuals pursuing PCA HHA and CNA pathways.

Working closely with the Program Manager the Coordinator ensures trainees receive a seamless supportive experience from enrollment through training completion and connection to employment opportunities.

This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval.

Key Responsibilities

Training & Administrative Coordination

• Coordinate training schedules class rosters attendance tracking classroom readiness and learning materials.
• Support trainee onboarding documentation stipend distribution and travel reimbursement workflows.
• Maintain accurate records compliance files and audit ready documentation for DOH/SED requirements.
• Assist with data collection reporting and tracking for grant deliverables and OSOS submissions.

Trainee Support & Coaching

• Provide individualized support to trainees including job readiness resume assistance professionalism expectations and career pathway guidance.
• Identify barriers to training completion and coordinate referrals to benefits transportation childcare ESL or remediation resources.
• Conduct regular check ins and progress monitoring to support completion and certification.
• Help trainees understand PCA/HHA/CNA pathways next step opportunities and employment options within the region.

Communication & Partner Coordination

• Serve as a primary point of contact for trainees instructors partners and community organizations.
• Support outreach and recruitment activities by preparing materials and engaging with community partners.
• Maintain and update job opportunity listings for trainees throughout the program.

Required Qualifications

• Associates degree required
• Minimum 1 years of experience in workforce development case management training coordination human services or related administrative support roles.

Preferred Qualifications

• Bachelors degree preferred
• Experience in direct care roles (PCA HHA CNA) or long term care settings.
• Strong organizational communication and customer service skills with the ability to manage documentation and administrative workflows.
• Demonstrated ability to balance administrative coordination with hands on coaching and trainee support.
• Effective problem solving and follow through skills with the ability to support individuals facing barriers to employment or training.
• Collaborative compassionate and able to operate independently in a fast moving compliance driven environment while motivating and supporting diverse participants.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.