Training Team Leader 1

Unissant Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise data acumen and technology know-how to achieve breakthrough results for our clients. Working collaboratively we advance missions and careers through a focus on honesty integrity and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization please visit us at .

We are seeking a Training Team Leader to join our team and support our client. The ideal candidate is an engaging and organized training leader with a passion for helping users and support teams build confidence with technology. This individual brings strong instructional design experience excellent communication skills and the ability to deliver impactful training across a wide range of technical topics and learner needs.

Essential Duties and Responsibilities:

• Lead planning development and coordination of training activities in support of Service Desk operations and customer enablement.
• Design and deliver training content across virtual in-person lecture-based one-on-one and hands-on learning environments.
• Support knowledge transfer efforts that improve customer competency and reduce avoidable support demand.
• Collaborate with stakeholders to identify training needs and align course offerings to evolving technologies and business priorities.
• Develop training materials learning plans and supporting documentation for broad and complex subject matter areas.
• Manage multiple training initiatives while maintaining quality responsiveness and strong learner engagement.

Work Experience and Job Skills:

• More than 5 years of relevant training or teaching experience.
• Demonstrated experience planning and designing training courses covering broad and highly complex subject matter.
• In-depth understanding of multiple training modalities including virtual in-person lecture one-on-one and hands-on instruction.
• Excellent verbal written and interpersonal communication skills.
• Ability to perform independently and under time constraints while managing multiple projects simultaneously.
• Strong ability to work effectively with all levels within the organization.

Education:

• Bachelors Degree is required. Preferred field of study in Education Information Technology Instructional Design or a related field of study.
• MBA/Masters Degree in a relevant field of study preferred.

Certificates Licenses and Registrations:

• Desired certifications may include training instructional design service management or technical education credentials relevant to enterprise IT environments.

Communication Skills:

• Excellent verbal and written skills ability to present proposals and performance data comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.

Clearance Requirements:

• Ability to obtain and maintain a Public Trust clearance.

Travel:

• Local travel within a 50-mile radius of NIH Bethesda Maryland is not reimbursable.
• On occasion travel may be required of Contractor personnel and if approved in advance by the Contracting Officer may be reimbursed in accordance with Federal Travel Regulations.
• Work may be performed at Government facilities remote locations or approved employee work locations in support of Government operations.

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required. Unissant management reserves the right to modify add or remove duties and to assign other duties as addition where applicable and available reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)

Required Experience:

Manager