Training Store Manager Store Experience Excellence

Johnny Was LLC

At Johnny Was our mission is to inspire free-spirited optimism through beauty authenticity comfort and artistic expression. California Dreaming the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

The Training Store Manager; Store Experience Excellence will serve as both a brand ambassador and a dynamic business leader dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in building and developing a high-performing sales team ensuring the store is equipped to provide exceptional service at every touchpoint.
This position will drive the success of the business by coaching and leading a diverse team of sales professionals fostering a culture of accountability collaboration and client-centric partnership with the Regional Director they will leverage key business insights to inform strategy and performance.
Additionally this role serves as a Training Manager leading the elevation of the selling ceremony product expertise and clienteling standards to deliver a best-in-class client experience grounded in excellence through hands-on coaching and in-store leadership.

Position Overview:

Business Attributes
Ability to meet and exceed store sales plan
Accountable for staffing the store and developing a high-performing best-in-class team
Demonstrates strong business acumen strategically forecasts plans and budgets to the needs of the business
Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and drive topline results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understands and uses all retail systems and reporting tools
Responsible for store inventory control and loss prevention
Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team
Develops a culture of trust integrity and excellence by modeling professionalism and setting clear performance expectations
Leadership & Development Attributes
Coach develop and motivate the sales team by providing support and ongoing feedback to meet goals and ensure growth.
Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Model and enforce dress code compliance
Ensure that customer and employee experience are prioritized over workload or tasking
Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results both personally and as a team
Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals
Client Experience
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed engaged and deeply valued
Develop a client engagement mindset with the purpose of building long lasting relationships
Leverage data tools and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
Provide a personalized and positive in-store experience by delivering excellent service taking a solution-oriented approach to client inquiries and efficiently handling all transactions and returns
Demonstrates leadership by playing an active role on the salesfloor

Qualifications & Experience
Minimum of 2-4 years of sales management experience in luxury retail or related field
Bachelors degree in a similar field is preferred
Ability to analyze selling reports identify business trends and react quickly to the needs of the business
Excellent communication skills and the ability to lead a diverse team
Strong understanding of luxury fashion trends and visual merchandising
Flexibility to work demanding schedules including weekends and holidays

Pay is based on multiple factors such as qualifications/skills/experience geography and state and local wage addition bonus and/or commission and benefits including healthcare retirement savings paid time off/vacation and product discounts may be offered.

Starting salary range is $70000

All qualified applicants with criminal histories will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Change Act. This position requires customer interaction and access to funds merchandise and private information. The Company reserves the right to withdraw contingent offers of employment on the basis of criminal convictions that may have a direct adverse and negative bearing on the ability to perform these job duties.

What happens next
If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making lawful off-duty use of marijuana any other characteristic protected by law or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application please contact the location you are applying to or contact us at 1-.

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