Training Specialist Patient Access

Work Location: This position is based onsite and will provide coverage at all outlying clinic locations as needed.

At Cuyuna Regional Medical Center (CRMC) were more than just a healthcare organization - were a community dedicated to making a meaningful impact. For more than 60 years weve been providing compassionate high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence innovation and putting people first - both our patients and our employees. Whether youre on the front lines of patient care or supporting operations behind the scenes youll find a culture of collaboration growth and respect. If youre looking for a career where your work truly matters we invite you to join us at CRMC and be part of something bigger.

The Training Specialist leads onboarding education and competency development for Patient Access scheduling and registration staff ensuring consistent accurate and patient-centered workflows. This role serves as the departments expert on EPIC scheduling and registration functions creating training materials delivering instruction and supporting staff through system updates and process changes. Success requires monitoring competency providing individualized coaching and identifying opportunities to improve performance data integrity and operational efficiency. The position works closely with Patient Access leaders providers and cross-functional teams to align training initiatives with organizational goals regulatory requirements and quality standards. This is a collaborative role that balances classroom instruction one-on-one coaching workflow optimization and ongoing education to support continuous learning across the department.

In Clinic Scheduling at CRMC our team works behind the scenes to ensure that every patient is seen every providers time is maximized and the clinic operates as seamlessly as possible. Its a role that requires attention to detail and the flexibility to adjust in real-time all while following established workflows to ensure accuracy and efficiency in clinic schedules. Whether its a creating a visit to establish care accommodating urgent appointment requests or handling unexpected disruptions we make sure that every schedule (and reschedule) is managed with precision. What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience persistence and problem-solving skills to keep clinic schedules running join us in Clinic Scheduling at CRMC.

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail-oriented
• Collaborative and approachable leader

• Minimum of three (3) years of healthcare scheduling patient access registration or clinic operations experience
• Equivalent combination of education and healthcare experience may be considered
• Demonstrated proficiency with EPIC EMR system and scheduling workflows

• Associate degree in Healthcare Administration Business Education Health Information Management or related field
• Minimum of one (1) year of training onboarding coaching or staff development experience
• Experience developing training materials standard work documentation and competency assessments
• Knowledge of healthcare operations patient access functions and regulatory requirements

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual employees experience level preferred education/certifications along with market conditions.

Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health financial security and overall well-being of our employees. Eligible employees receive medical insurance dental insurance and vision insurance health savings accounts life insurance and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off participation in 401(k) and 457(b) plans educational assistance and reimbursement an employee assistance program work-life balance support gym membership and other discounts and employee recognition programs.

A full job description is provided when an interview is scheduled. If needed you may request a copy earlier by emailing us at CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process please call or email for assistance.