Training Specialist (Learning Engineer)

Lead with Purpose and Make Every Home a Place of Growth and Care

At Grafton Integrated Health Network were united by a shared purpose: helping individuals with complex needs live their best lives. Our work changes lives including our own by creating meaningful impact through compassion collaboration and growth. As a member of our Learning team youll play a vital role in equipping employees with the tools skills and confidence they need to provide exceptional care and thrive in their roles.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!

Be part of a team that leads with heart and grit the Grafton waywhere leadership compassion and dedication come together to change lives.

Provides direct trainingandconsultationto both internal stakeholders and externalcustomersin consultation and outreach line of business as related toUkeru Trauma Informed Care and Grafton Method techniques and training with external stakeholders as well as is involved with the distribution ofUkerublocking equipment. Demonstrates the highest form of customer serviceand professionalismwhile promoting the brand of Grafton Integrated Health Network and to thePerformance Architect.

ESSENTIAL JOB FUNCTIONS

• Travels extensively (42 of52 weeksof travelper year) to provide direct training and/or consultationand guidanceto external customers(both independently and as a member of a team).Will use firsthand experience training and knowledge in the field to give guidance and advice to leadership and employees of other organizations in the have the ability to think on your feetrespond professionally when verbally challenged and toprovidesolid advice tovery difficultsituationsindependently. Responses will not only affect impressions of Grafton (Ukeru) but also can affect the external customers organization.
• While at customers facility will advise and guide organizations leadership in such areas as: communication plans orienting clients toUkeru creating data management systems with accompanying dashboards for reporting equipment selection and placement coaching staff in the implementation of philosophy as well as techniques managing employees who are not buying into new approachcommunicating initiative to external stakeholders including parents/guardians and implementing recognition programs to support the initiative in a positive manner.
• As part of a team organizes and completes the Grafton Cultural Assessment at external agencies. These activitiesinclude: facilitating focus groups meeting with various levels of administration meeting with various level of clinical and program team members review of policy and procedures tour facilities review incident data as well as organizational data prepare final written report and deliver a verbal report directly to the leadership team.
• Provides training and/or consultation and guidance to internal stakeholders throughout may include parents of Grafton clients.
• Responsible for makingtravel arrangements forselfand/orothers who will be conducting alsobe responsible forensuring that the training site isadequateand materials are prepared and delivered tothe training is complete will ensure paperwork is completedin a timely manner.
• Constant interface with externaland to deliver the highest level of customer service whilerepresentingGrafton in a professional and positive manner with great attention tothe principlesof Grafton and present as a brand ambassador of Grafton/Ukeruin all aspects of the role.
• Assistwith the sale of equipmentthrough sharing knowledge and experience and suggesting type and quantity based onvarious factors.
• Responsible foroffering suggestions forongoing curriculum updates and development of materials used for training.
• Responsible for assigned account management activities such as:
  • Building strong customer relationships tomaintainold business andacquirenew salesbased off their needs.
  • Acting as the customers representative to ensure that theirrequestsare met with a focus on improving the customer experiencein a timely manner.
  • Collecting and analyzing datapertaining tothe organizations to understand changing needs.
  • Research new legislature changes and know the ins and outs for each assigned state.
• For employees working remotely withinUkeruSystems as part of their normal schedule or on an inconsistent basis it is expected that the employee have a designated area to work that is quiet and represents Grafton in a positive manner the employee join scheduled Flash meetings with their camera on the employee be prepared and on their computer during the hours agreed upon with their supervisor and that the employee generally see the it as a shared responsibility to stay connected and engaged with other employees in order to promote teamwork and coordination.â
• Attends seminars conferences classesetc. to enhance andmaintainknowledge of developments in theHuman Service and Performance Improvementfields.
• Prepares reports correspondence and other documents/informationregardingthe activitiespoliciesand accomplishments of Grafton (Ukeru).
• Performs otherdutiesas necessary.

MINIMUM QUALIFICATIONS

• Bachelors degreepreferred or equivalent experience in the human services field.
• Requires a valid drivers licenseand dependable transportation.
• Requires a minimum of 1 year in a direct service delivery position (ex. direct support professional case manager teacher therapist etc.); or any equivalent combination of training and experience which provides the required knowledgeskillsand abilities.
• Availability and willingness to travel target for Learning Engineers is 42 out of52 weeksper year.

EMPLOYEE BENEFITS:

Caring for You So You can Care for Others:

• Medical dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success:

• Paid Career Development - we pay you while becoming certified in CPRUkeruMandtand other career training!
• 401(k) including an employer match up to $2500 annually
• Education Assistance up to $5250 annually
• As Grafton is a 501(c)(3) non-profit you may be eligible for federal student loan forgiveness

If you have issues applying or have any questions about this position please reach out to us at

Grafton is an equal employment opportunity employer and tobacco-free workplace.

#HP

Required Experience:

IC