Training & Engineering Support Team Lead

Gibson Engineering Inc. is a leading solutions provider for world-class industrial automation products. Headquartered near Boston Massachusetts we provide automation products andsolutions that help our customers become more aim to become an extension of our customers engineering groups by offering the highest level of engineering support resources and a skills-based training curriculum.

Over the years Gibson Engineering has not only adapted to change but we have also helped define change by embracing the latest automation technology and applying creative solutions that meet and exceed our clients expectations. While our successful track record speaks for itself we know the importance of always looking ahead to grow our talent pool expand our resources and stay updated on the latest industry developments and best practices. Join our diverse and accomplished team!

• Monitor and manage a dedicated technical support email inbox and phone line providing timely assistance to customers internal staff and sales engineers across all supported product lines.

• Maintain uptodate technical knowledge of the companys product portfolio including PLCs HMIs robots and vision systems to effectively support customer and internal needs.

• Maintain active technical support relationships with key vendors coordinating directly with manufacturer support teams when advanced assistance is required.

• Plan schedule and organize technical training classes throughout the year including the creation of marketing materials for sales teams and the company website to promote and enroll participants.

• Coordinate training programs with vendors to ensure classroom certifications and instructional standards are maintained.

• Communicate regularly with management sales teams and customers regarding the status expectations and progress of ongoing support and training initiatives.

• Provide customer education and technical instruction in oneonone small group and classroom settings serving as a subjectmatter expert for supported technologies.

• Develop standardize and publish technical articles to a customerfacing knowledge base with a focus on improving support efficiency and enabling customer selfservice.

• Support turnkey engineering projects pre and post sales including concept development

• programming testing debugging or commissioning value-added jobs when necessary.

• Provide general technical support and guidance to sales engineers customers and other internal co-workers when requested.

• Monitor and participate in tech support email and hotline requests as required.

• Other duties as assigned.

• Comfort with public speaking and presentations

• Strong sense of teamwork and willingness to help others

• Excellent verbal and written communications skills

• Ability to breakdown and organize complex projects

• Ability to multi-task and prioritize

• Hands on mechanical aptitude

• Ability to utilize common test tools such as multi-meters and oscilloscopes for test and debug

• Positive attitude

• Receptive to direction

• Bachelors degree or higher in an engineering discipline or 3-5 years in a technical or engineering support role.

• Strong computer skills (email word processing spreadsheets)

• Familiarity with industrial control systems including but not limited to PLC HMI Machine Vision and motion control products is a plus.

• Working knowledge of 2D & 3D CAD systems and the ability to read electrical schematics and understand mechanical drawings is a plus

• Normal office environment.

• Must be able to sit at a desk for extended periods and occasionally walk in an office environment.

• Must be able to lift 30 pounds to support administrative tasks in the office.

• Work will require travel to customer locations throughout the northeast.

• Work may involve periodic travel to vendors throughout the US for specialized training and regular regional travel to support customers and engineered solutions.

• Some evening and weekend work may be required to meet deadlines.

Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.