Training & Development Specialist PH

The Training & Development Specialist Associate is responsible for facilitating engaging instructor-led virtual and technology-based learning that helps Priority Health team members build the knowledge and skills needed to navigate complex workflows systems and customer interactions. The ideal candidate brings strong instructional presentation and classroom management skills with the ability to engage and motivate learners in a dynamic environment. Healthcare pharmacy or health insurance experience is highly desirable along with the ability to become an Epic Credentialed Trainer and support evolving organizational training initiatives.

Job Summary

Provides classroom virtual oneonone and attheelbow training to support learner onboarding skill development and system or process adoption with a primary focus on Epic and other health systems. Delivers training with a membercentric mindset recognizing that effective learning accurate system use and consistent training delivery directly support positive experiences for Priority Health members. Under guidance facilitates established training programs and supports training coordination learner engagement and adoption efforts ensuring consistent delivery in alignment with designed training content. Partners with trainers subject matter experts and operational leaders to deliver audiencespecific training using instructorled and computerbased methods and to provide input to the continuous improvement of training programs. Occasional weekend training and daytime or overnight travel may be required.

Essential Functions

• Facilitate assigned instructor led training sessions using approved materials and defined delivery standards with guidance as needed.
• Support learners during training sessions by answering questions reinforcing key concepts and escalating issues appropriately.
• Prepare classrooms systems and materials to ensure readiness for training delivery.
• Apply basic adult learning principles and adapt facilitation and support approaches with guidance to support learner engagement comprehension and individual learning needs.
• Collaborate with peers trainers and training partners to ensure consistent messaging and a positive learner experience.
• Assist with training coordination activities including registration support attendance tracking completion documentation and maintenance of accurate training records.
• Participate in training evaluations feedback collection and team debriefs to support continuous improvement efforts.
• Support golive readiness and provide attheelbow assistance during implementation or cutover activities as assigned.

Qualifications

• Associates Degree or equivalent related field
• 1 year of relevant experience Supporting or providing application or system training end user education or user support in a classroom virtual one on one or at the elbow setting
• 1 year of relevant experience Supporting learner onboarding skill development or system or process adoption
• Demonstrated familiarity with adult learning or facilitation practices (through coursework on the job experience internship or training support roles)Exposure to clinical operational or enterprise systems in a training implementation education or support role.
• CRT-EPIC Credentialed Trainer -120 Days Upon Hire

Preferred

• Bachelors Degree or equivalent Education Human Resources Business or other related field
• 1 year of relevant experience Delivering or supporting training for Epic or other enterprise health systems.
• 1 year of relevant experience Supporting blended learning approaches including instructor led training eLearning microlearning or virtual classroom delivery.
• 1 year of relevant experience Assisting with go live or cutover support activities.

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
• Optional identity theft protection home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.