Training Coordinator

• 403(b) Match
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Identify and assess agency-wide training needs in collaboration with leadership supervisors HR and Certified Domestic Violence Professionals (CDVPs).
• Develop and maintain annual and ongoing training plans aligned with compliance requirements workforce development goals and organizational priorities.
• Implement engaging and trauma-informed learning approaches that support employee effectiveness consistency and skill development.
• Evaluate training effectiveness using participant feedback completion data and supervisor input.
• Adapt training strategies based on emerging organizational compliance or workforce needs.

• Coordinate and manage agency training programs including:
  • 40-Hour Domestic Violence Training
  • 20/20 Training
  • In-Service Trainings
  • CEU Trainings
  • Leadership Academy
  • New Hire Volunteer and Intern Orientation
• Coordinate scheduling registration attendance tracking materials evaluations certificates and training logistics.
• Serve as the primary liaison with external training partners including Illinois Coalition Against Domestic Violence and The Network: Advocating Against Domestic Violence.
• Ensure all required training components are completed and documented prior to employee volunteer or intern clearance as applicable.
• Maintain and communicate a comprehensive annual training calendar.

• Serve as the primary administrator and owner of the CypherWorx LMS.
• Onboard new staff into the platform and maintain user accounts and training assignments.
• Track registrations training completion compliance requirements and participation data.
• Generate reports issue certificates troubleshoot user access issues and ensure data accuracy and integrity across the platform.
• Maintain organized and audit-ready training records and documentation.

• Coordinate all revenue-generating training programs and external training opportunities.
• Manage participant registration fee collection tracking attendance verification evaluations and certificate issuance.
• Collaborate with HR Finance and leadership teams to support pricing strategies revenue tracking and reporting.
• Coordinate training-related logistics including budgeting for and ordering meals refreshments supplies materials and event needs.
• Support the development and expansion of CEU-eligible training offerings for external participants.

• Facilitate collaboration with internal CDVPs and training facilitators to support consistent high-quality training delivery.
• Coordinate schedules curriculum alignment training materials and facilitator communication.
• Maintain accurate training and onboarding records for staff volunteers interns and external participants.
• Prepare documentation for audits monitoring visits accreditation reviews and internal reporting.
• Serve as the primary point of contact for training-related questions and support.

• Bachelors degree in Human Resources Education Social Services Organizational Development or a related field. Masters degree preferred.
• 2-3 years of experience coordinating training programs workforce development initiatives onboarding or adult learning programs.
• 1-3 years of DV experience preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Experience working with learning management systems (LMS) required; experience with CypherWorx preferred.
• Excellent communication and relationship-building skills.
• Ability to manage sensitive information with professionalism and discretion.
• Experience in nonprofit human services domestic violence behavioral health or related environments preferred.
• Commitment to trauma-informed culturally responsive and mission-driven work.

• Opportunity to build and shape agency-wide training initiatives
• Collaborative and mission-driven culture
• Meaningful work supporting survivors and strengthening the community
• Ability to make a direct impact on employee development and organizational effectiveness
• Dynamic role with opportunities for creativity leadership and program growth

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing counseling advocacy outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.