Training Coordinator

Training Coordinator

TEG Federal Credit Union Poughkeepsie NY
Full-Time Non-Exempt In-Office

Shape the Future of Employee Success at TEG Federal Credit Union

At TEG Federal Credit Union we believe exceptional member experiences begin with knowledgeable confident and empowered employees. We are seeking an enthusiastic and engaging Training Coordinator to play a key role in developing our workforce by delivering impactful training programs that support employee growth operational excellence and outstanding member service.

If you are passionate about learning and development enjoy helping others succeed and thrive in a collaborative environment we encourage you to apply.

About the Role:

The Training Coordinator partners with Human Resources Branch Managers and department leaders to ensure employees receive high-quality onboarding compliance systems product service and operational training. This position is instrumental in fostering a culture of continuous learning while promoting integrity professionalism cooperation and service excellence throughout the organization.

What Youll Do as a Training Coordinator:

Employee Onboarding & Development

• -Facilitate comprehensive onboarding and job-specific training for new employees including Tellers and Solutions Center Representatives.
• -Deliver engaged training on products services policies procedures operational standards member service and consultative sales techniques.
• -Provide role-specific training across departments tailoring content to meet individual and team needs.
• -Support ongoing employee development through programs focused on member service excellence sales effectiveness compliance operational procedures process improvements system enhancements and new product launches.

Training Program Design & Delivery

• -Create and maintain training materials assessments job aids and learning resources aligned with organizational goals including:
• -New Lender Development
• -Member Service Excellence
• -Call Center Excellence

Learning Management & Reporting

• -Manage the Learning Management System (LMS) including assignments completion tracking reporting and maintenance of the annual training calendar.
• -Monitor training progress and provide timely updates and feedback to managers.
• -Collaborate with Branch Managers to facilitate individualized training plans for branch staff.

What Were Looking For:

Qualifications

• -One to three years of similar or related training experience.
• -Two years minimum experience in a Credit Union.
• -Knowledge of Symitar/ Jack Henry systems required.
• -Associate degree specialized certification or licensing vendor-led specialized training apprenticeship experience or equivalent job-related skills and knowledge.
• -Strong presentation facilitation and communication skills.
• -Excellent organizational and time-management abilities.
• -Ability to motivate influence and train others while building positive working relationships across departments.
• -Proficiency in Microsoft Office applications including word processing and spreadsheet software.
• -Commitment to professionalism accountability accuracy and delivering high-quality work.

Success Factors

You will thrive in this role if you are:

• -Passionate about employee development and continuous learning.
• -Adaptable and able to adjust training approaches to different learning styles.
• -Confident in presenting information to diverse audiences.
• -Detail-oriented and highly organized.
• -Collaborative approachable and service focused.

Work Environment:

This is an in-office position based in Poughkeepsie NY. Occasional travel to other TEG Federal Credit Union locations is required.

Compensation:

$26.00-$29.00 per hour based on relevant experience qualifications and skills. Eligible for the TEG annual bonus.

Why Join TEG Federal Credit Union

At TEG we invest in our employees and provide rewarding opportunities to build a successful long-term career. As Training Coordinator youll play a vital role in helping employees develop the skills and confidence they need to deliver exceptional member experienceswhile growing your own career in a collaborative mission-driven organization.

Our Benefits & Perks:

We offer a competitive compensation and benefits package designed to support your health financial well-being and professional growth including:

401(k) Retirement Plan

Pension Retirement Plan

Comprehensive Medical Dental and Vision Insurance

Generous Paid Time Off (PTO)

Paid Holidays

Annual Bonus Opportunity

Career Growth and Advancement Opportunities

Professional Development and Training Programs

Supportive Team-Oriented Work Environment

At TEG Federal Credit Union we are committed to helping employees grow professionally while delivering exceptional service to our members. We value integrity professionalism cooperation continuous learning and service excellence. Join an organization where your contributions are recognized your development is supported and your career can thrive.

Apply Today!

Ready to help shape the next generation of TEG employees

Submit your resume for consideration and become a part of an organization dedicated to empowering its people and serving its members with excellence.

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills experience and qualifications without regard to race age creed color nationality gender sexual orientation gender identity marital status military background disability or any other legally protected status. All employment related decisions are made in accord with this policy.

TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify please visit.