Training & Change Management Intern

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The ideal candidate at minimum must have the following:

• Must be currently enrolled in an undergraduate or graduate program at an accredited college or university and in good academic standing. Proof of academic enrollment (current transcript copy) must be provided upon selection

• Must have completed one (1) academic year of college

• Must be 18 years old at start of employment

Tips For Your Application

The ideal candidate at minimum must have the following:

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) runs Ohios unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information visit the ODJFS OUIO webpage.

What You Will Do

You will support OUIO by helping strengthen the training tools and resources that staff rely on to serve collaboration with the UI training team you will contribute to projects that improve how information is delivered how staff feedback is understood and how data guides decisionmaking. This role is ideal for someone who enjoys problemsolving collaboration and contributing to a mission that directly impacts people across the state.

During your internship you may:

• Organize and analyze training evaluations and feedback data.
• Identify key themes opportunities and common issues.
• Summarize and report findings for leadership.
• Review statistics and staff usage trends for AI Chat Bot.
• Identify recurring AI Bot prompt challenges or opportunities.
• Develop or maintain reporting dashboards/spreadsheets.
• Support setup and preparation for upcoming training or communication initiatives.
• Update training materials guides and/or resource pages.
• Support recommendations for future training or refinement.

Travel: There may be opportunities for in-state travel.

Schedule: 15-20 hours per week M-F. Hours must be worked between 8AM 4PM.

Location:This position will be headquartered in Akron. 172 S. Broadway Street Akron OH. 44308

Timeline: As soon as possible OR Fall 2026.

Recommended Skills:

• Strong proficiency in Microsoft 365 especially:
  • Excel (e.g. data sorting formulas visualizations)
  • Forms (e.g. survey creation and data collection)
  • SharePoint (e.g. organizing and updating content)
  • PowerPoint (e.g. presenting findings)
  • Teams (e.g. collaboration and communication)
• Ability to interpret both qualitative and quantitative data.
• Attention to detail and ability to identify trends or inconsistencies.
• Ability to work independently and meet deadlines.
• Strong written communication for drafting summaries and reports.

Preferred Qualifications:

• Attend a university or college within a reasonable commute to Akron (e.g. University of Akron Kent State University Stark State College Herzing University).
• Experience or coursework in data analytics or statistics.
• Interest in training communications or process improvement.
• Comfort facilitating small group discussions or walkthroughs in Teams or similar platforms.
• Experience working in collaborative cross-functional project environments.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.