Trainer Adoption Specialist- Federal Health

Driven by Innovation and built on Trust rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable measurable impact for the American taxpayer and consumer.

This position is ideal for an energetic customer-focused professional who enjoys teaching building relationships and helping organizations successfully embrace technology that improves healthcare services for our nations Veterans.

• Deliver instructor-led virtual and hands-on training sessions supporting enterprise healthcare technology implementations.
• Provide end-user support during system deployments go-live activities and post-implementation stabilization periods.
• Reinforce training curriculum job aids user guides and learning materials developed by the instructional design team.
• Coach end users on system functionality workflows and best practices to improve user confidence and technology adoption.
• Monitor user readiness and adoption while gathering feedback to identify additional training needs.
• Collaborate with Organizational Change Management Communications and Deployment teams to ensure a consistent user experience throughout implementation.
• Support train-the-trainer sessions and assist customer organizations with local training efforts.
• Document training activities attendance records user feedback and adoption metrics.
• Identify opportunities to improve training delivery user engagement and adoption strategies.
• Serve as a trusted point of contact for end users during implementation promoting a positive customer experience and successful organizational transition.

• Bachelors degree in Education Healthcare Administration Communications Information Systems Business Administration or a related field.
• Three (3) years of experience delivering technical training software training user support or organizational adoption activities.
• Experience facilitating instructor-led virtual or blended learning environments.
• Strong presentation communication interpersonal and customer service skills.
• Experience supporting enterprise software implementations or healthcare technology deployments is preferred.
• Familiarity with adult learning principles training methodologies and change management concepts is preferred.
• Experience supporting VA VHA DHA or other Federal healthcare organizations health IT telehealth or Federal program management is preferred.
• Ability to travel occasionally in support of customer training and deployment activities if required.
• Ability to obtain and maintain a Level 3 Public Trust clearance.

#LIREMOTE

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

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