Traffic Lead

Job Summary

This multipurpose role will coordinate the (outbound) scheduling of freight out of the distribution center.  This role is responsible for enabling an efficient day-to-day transportation operation by building and coordinating all weekly shipments courier tracking gathering information absentee coverage and communication.

Principle Responsibilities

• Provide the Director with daily updates on any issues with shipments late orders or other transportation-related matters. 
• Route schedule and prioritize weekly shipments based on requested delivery dates and warehouse workload.
• Build and plan weekly customer shipments (load planning) that maximize cube/weight goals   
• Plan direct and coordinate the transportation operations within an organization or the activities of organizations that provide transportation services
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting service quality standards and evaluating customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing managing files and records designing forms and other office procedures and terminology.
• Coordinate and plan intercompany transfers in a cost-efficient timely manner.
• Interface with sales divisions customer service carriers and other internal and external customers on the resolution of shipment issues.
• Develop strong carrier relationships
• Assign carriers to weekly shipments based on budget/rate lane parameters
• Route schedule and prioritize weekly shipments based on carrier transit times and warehouse workload
• Track and trace shipments to ensure on-time deliveries
• Plan and schedule appointments for weekly truck shipments based on customer service orders and required delivery dates.
• Coordinate and plan intercompany transfers in a cost-efficient and timely manner
• Aid in the monthly review of carrier performance
• Help determine invoice discrepancies with carriers
• Ascertain industry/logistics best practices to identify new and/or unique programs to differentiate the customer from the marketplace and drive customer satisfaction.
• Responsible for internal communications and presentations related to key performance metrics program updates and ongoing program information.
• Trains and evaluates employees to enhance their performance development and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including Next Level incentives
• Ensure that the Outbound Department understands and accepts Customer guidelines and requirements for all logistics operations including compliance shipping errors
• Manage ongoing partner relationships
• Root cause analysis and problem resolution for all logistics operations
• Serve as liaison with all internal and external partners for daily operational activities
• Track analyze and communicate key performance metrics
• Maintain sufficient backup training to support the Transportation Coordinators absence.
• Work with the Warehouse Manager Outbound Manager and Inventory Manager and counterparts to share best practices and core strengths. 
• Provide monthly reports to the Operations Manager on carrier performance on-time delivery and other data as requested. 
• Assist with special projects as needed.

Qualifications :

Competencies

• Excellent oral and written communication skills required
• A demonstrated ability to work well in a team environment to take initiative to work independently of day-to-day supervision and to communicate effectively at all levels of the organization
• Must be able to manage multiple projects in a fast-paced environment
• Highly detail-oriented with the ability to handle shifting deadlines and priorities
• High level of commitment sound judgment great follow-through and initiative
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability - Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan

Education/Experience:

• High school diploma or G.E.D. college degree preferred

• A basic knowledge of load planning with a large-scale ERP or TMS platform
• Basic knowledge of DOT regulations (hours of service)
• Basic knowledge and understanding of trip planning (geography)
• Proficient in using all Microsoft Office products
• Work history of prioritizing and communicating work streams in a fast-paced logistical environment

The posted compensation range for this position is $21.00-$25.00/hr. Final compensation will be determined based on the candidates skills experience and qualifications.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time