Traffic Center Technician Trainee

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The Nevada Department of Transportation is hiring for a Traffic Center Technician Trainee located in Elko NV as an underfill for a Traffic Center Technician 1. Traffic Center Technicians are responsible for maintaining the safe and reliable operation of state roadways by operating within District Traffic Operations Centers in a 24/7 environment. They facilitate the exchange of information to provide travelers with road conditions and information operate traffic software and devices and record data. Technicians use computer applications to control signs and devices to reduce congestion post public information review weather and traffic data and communicate with road crews. They also track data prepare reports and coordinate with other agencies during emergencies.

Graduation from high school or equivalent education and two years of experience which included customer service and two or more of the following: maintaining records operating a computer answering telephones dispatching and reviewing forms documents and other written materials; OR an equivalent combination of education and experience as described above.

Operate computer applications to remotely control signs and devices to reduce congestion; post public information regarding road conditions construction and maintenance restrictions and traffic impact events such as weather and emergency roadway incidents; review weather and traffic data and determine appropriate travel restrictions within geographical control points based on established guidelines and updated traffic operation plans.

Record and track data such as crew activities service calls road conditions travel restrictions events and weather; prepare charts graphs and tables using data reports from Nevada and surrounding states; assimilate data to operate the traffic operations system and prepare internal and external traffic reports and communicate road conditions; create and maintain spreadsheets databases and documents to track other related information.

Communicate with crews by radio phone and email to obtain and provide road information to deploy personnel in response to highway incidents and to monitor the activities of field personnel during emergency call-outs and during certain maintenance activities; identify and notify pertinent outside agency dispatchers of incidents and restore systems to normal operation after incidents; coordinate with other agencies of system failures and traffic impacts; confer with supervisors regarding information technology (IT) issues; maintain appropriate documentation for incidents system failures communications in compliance with national and State standards.

Perform regular system diagnostics facilitate system troubleshooting identify system failures and coordinate system repair.

Execute emergency operational capability plans to ensure continuity of the traffic centers functions as required following the Incident Command System during significant events.

Perform related duties as assigned.

Under close supervision incumbents receive training in performing the duties described in the series concept. This is the trainee level in the series and progression to the next level may occur upon meeting minimum qualifications satisfactory performance and with the recommendation of the appointing authority.

Working knowledge of: standard office practices and procedures; arithmetic necessary to produce statistical reports; customer service by phone and other methods.

Ability to:work independently and as part of a team; establish and maintain effective working relationships; understand and carry out oral and written instructions; work effectively with frequent interruptions and distractions; operate a computer and ancillary equipment; speak clearly and distinctly using correct English; communicate effectively in writing sufficient to document roadway events and customer service calls; remain focused during a variety of traffic events and emergency situations; learn to respond appropriately to telephone and radio communications while monitoring computer equipment and roadway information sources; add subtract multiply and divide numbers accurately; compile organize and summarize data for inclusion in reports; maintain records including manual and electronic files; use word processing spreadsheet database management and other associated business software; read and understand manuals and other written materials; read maps that include identifying routes.

Recruiter Contact Information: Sydney Fowler -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.