Trade Ops Manager Pove

Job Description

General Summary:

The Trade and Distribution Operations Manager is responsible for supporting key trade operations activities across product returns distribution management regulatory request processing and quality documentation. This role partners cross-functionally with Revenue Accounting Government Pricing Trade Account Management Quality and external distribution partners to ensure compliant efficient and accurate execution of trade and distribution processes.

The ideal candidate will bring strong operational expertise within the pharmaceutical or biotechnology industry with experience managing third-party logistics providers supporting regulated distribution processes and driving cross-functional resolution of trade-related issues. This role is expected to operate in an on-site or hybrid work model.

Key Duties and Responsibilities:

• Lead the reconciliation of product returns partnering closely with Revenue Accounting Government Pricing and the Trade Account Team to ensure accuracy and timely resolution.
• Serve as Trade Ops. SME for global Order to Cash & ERP implementation initiative.
• Manage the processing of CREATES Act and Non-CREATES Act requests in accordance with internal policies regulatory expectations and business requirements.
• Oversee Canadian 3PL management including coordination with third-party logistics providers to support operational performance issue resolution and compliance expectations.
• Develop maintain and continuously improve Standard Operating Procedures (SOPs) that support GDP and GxP quality functions.
• Partner with the Trade Account Team to identify investigate and resolve product distribution issues affecting customers partners or internal stakeholders.
• Assist with annual product sales reporting ensuring data is compiled validated and delivered accurately and on time.
• Support trade operations processes to ensure alignment with internal controls quality standards and regulatory requirements.
• Monitor operational workflows and recommend process improvements that enhance efficiency compliance and cross-functional coordination.
• Serve as a key point of contact for internal stakeholders on trade and distribution operational matters.

Knowledge and Skills:

• Bachelors degree in Business Supply Chain Finance Life Sciences or a related field or equivalent combination of education and experience.
• Relevant experience in trade operations distribution operations supply chain commercial operations or pharmaceutical operations.
• Experience working in a pharmaceutical biotechnology or highly regulated environment.
• Demonstrated experience collaborating cross-functionally with teams such as Accounting Government Pricing Trade Quality and external partners.
• Experience managing or supporting third-party logistics providers (3PLs).
• Knowledge of product returns reconciliation and operational issue resolution.
• Experience drafting and maintaining SOPs and controlled documentation.
• Familiarity with GDP and GxP quality requirements.
• Strong analytical organizational and problem-solving skills.
• Excellent written and verbal communication skills with the ability to work effectively across multiple functions.
• Product returns reconciliation
• Trade and distribution operations
• CREATES Act and Non-CREATES Act request processing
• 3PL management
• Canadian distribution operations support
• SOP development and documentation control
• GDP compliance
• GxP quality support
• Annual product sales reporting
• Cross-functional issue resolution
• Data review validation and reporting
• Process improvement and operational support
• Experience in specialty pharmaceutical distribution or commercial supply chain operations
• Knowledge of government pricing and trade-related operational dependencies
• Experience supporting regulated product distribution channels
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder management and relationship-building skills
• Experience identifying and implementing workflow improvements
• Proficiency with ERP systems reporting tools and Microsoft Office applications especially Excel

Education and Experience:

• Graduate degree (Masters) in Business Marketing Economics Statistics
• Alternatively individuals with a Bachelors degree in a quantitative discipline only must have an additional 3 years of relevant work experience

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at