Tour Receptionist

Capital Vacations strives for excellence in everything we do.
Our mission is simple: deliver unforgettable vacation experiences to our members and guests.

Were seeking an Administrative Associate to join our team in Pigeon Forge TN. This role supports multiple functions including Front Desk Tour Reception and Gifting ensuring smooth operations and exceptional guest experiences.

Position Details

Pay: $18 per hour

Location: Onsite - Pigeon Forge TN
Schedule: Daytime hours with weekend and most holiday availability required

Why Capital Vacations

In addition to competitive pay we offer a comprehensive benefits package:

• Company-Paid Life Insurance & Long-Term Disability
• Medical Dental and Vision Coverage
• 401(k) Retirement Plan
• Discounted Vacation Stays
• Paid Time Off starting immediately

What Youll Do

• Welcome and check in guests ensuring a smooth arrival experience
• Assist with payments reservations and itinerary planning for local attractions
• Provide area information directions and show details
• Coordinate with vendors for entertainment dining and lodging
• Prepare and distribute vouchers for shows and restaurants
• Communicate updates to Sales Managers and Admin Leads
• Maintain accurate daily reports and tour profiles
• Keep the lobby clean and stocked with materials
• Deliver exceptional customer service and resolve guest concerns
• Other duties as assigned

What Were Looking For

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional friendly and detail-oriented
• Experience in Microsoft Office
• Computer skills and working within multiple CRMs
• Weekend and holiday availability required

Ready to start your career with Capital Vacations
Apply today and become part of a team that values growth teamwork and creating memorable experiences!