Total Rewards & People Experience Manager

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics dance cheer swim music childcare and others -- grow and operate efficiently. We are an entrepreneurial-minded rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolinas Top Industry-Driven Technology Companies. Jackrabbit Technologies SaaS solution powers over 7000 clients in 35 countries around the world.

Our Culture Empowers YOU!

We hire people passionate about what they do provide them with the tools to succeed and then get out of their way! Living our vision mission and values our people are what make Jackrabbit Technologies an awesome place to work. And that awesome place is virtual -- all of our employees enjoy the privilege of working remotely. We always have and always will. So you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are authorized to work in the United States without current or future sponsorship. Jackrabbit is not able to sponsor employment visas for this position.

What Youll Do:

The Total Rewards & People Experience Manager is a senior hands-on People & Culture professional responsible for designing implementing administering and continuously improving programs that help Jackrabbit attract reward develop support and retain employees. This role combines deep Total Rewards expertise with broad HR management capability and serves as a trusted operational partner to employees managers and leaders across the organization.

The role has primary ownership for compensation benefits recognition career development frameworks work-life and wellbeing programs leaves of absence and workplace accommodations.

In addition to its Total Rewards specialty this role functions as a hands-on HR Manager and day-to-day business partner working closely with the Director People & Culture to support employee relations performance management manager coaching learning and development onboarding and offboarding employee experience and HR operations. The Manager also serves as a knowledgeable backup for payroll and helps build durable People practices systems vendor relationships and operating processes that can scale with Jackrabbits growth.

Success in this role requires someone who can move comfortably between program design and hands-on execution. This is a high-trust role requiring sound judgment strong business partnership attention to detail and a genuine commitment to a thoughtful employee experience.

Key Responsibilities:

Total Rewards Strategy Compensation & Job Architecture

• Partner with the Director People & Culture and company leadership to develop and continuously evolve a Total Rewards approach that supports Jackrabbits business strategy culture talent needs and financial priorities.
• Build and maintain Jackrabbits compensation infrastructure including job architecture salary grades market-based salary ranges leveling guidelines and career ladder and lattice frameworks.
• Establish and maintain compensation governance for job evaluation market benchmarking new-hire offers promotions internal equity reviews salary adjustments and periodic range maintenance.
• Lead compensation benchmarking and market analysis and translate external data and internal workforce information into clear data-informed recommendations.
• Support annual compensation processes including merit planning and other approved pay programs while partnering with Finance and leadership on cost pay positioning and internal equity.
• Maintain accurate compensation documentation job data and decision records and support compliance with applicable requirements.

Benefits Wellbeing Leave & Accommodations

• Own the day-to-day administration and ongoing evolution of employee health welfare retirement wellbeing and related benefit programs.
• Lead benefits renewal and open enrollment activities including plan evaluation implementation communications education system configuration and follow-through.
• Partner with brokers carriers vendors Finance and internal stakeholders to implement and maintain benefit plan structures resolve issues monitor service and support accurate administration.
• Evaluate utilization employee feedback market practices cost trends and program effectiveness and recommend changes that balance employee experience competitiveness compliance and cost.
• Manage leaves of absence and workplace accommodation processes from intake through return to work coordinating with employees managers vendors and other partners as appropriate.
• Maintain working knowledge of applicable benefits leave disability accommodation and related employment requirements across Jackrabbits jurisdictions.

Recognition Career Development & People Experience

• Design and maintain scalable recognition practices that reinforce Jackrabbits values and recognize meaningful contribution and impact.
• Build and maintain career development frameworks including career ladders lattices and role-level expectations that create clarity around growth and mobility.
• Partner with leaders and employees to connect career frameworks with development planning and internal mobility and support broader succession and talent discussions led by the Director People & Culture and company leadership.
• Use employee feedback workforce data program outcomes and external practices to identify and recommend improvements to the employee experience with particular attention to consistency clarity belonging and connection in a fully remote environment.

HR Business Partnership Employee Relations & Performance Management

• Serve as a trusted day-to-day HR partner to managers providing practical guidance on employee relations performance team effectiveness policy interpretation organizational changes and people decisions within established People practices and authority.
• Manage employee relations matters including manager coaching workplace investigations risk assessment documentation and recommendations for fair and consistent action partnering with the Director People & Culture on complex sensitive or higher-risk matters.
• Administer and help continuously improve Jackrabbits performance management practices in partnership with the Director People & Culture including goal setting feedback development planning reviews performance improvement and manager capability.
• Coach managers on effective people leadership difficult conversations documentation accountability and consistent application of company practices.
• Build trusted relationships across the organization and balance employee experience compliance business needs and practical execution.

Learning Onboarding Offboarding & Manager Enablement

• Partner with the Director People & Culture to identify learning and development needs and translate priorities into practical training tools and resources.
• Partner with the Director People & Culture to develop and facilitate HR and manager training and independently lead selected training within areas of expertise as appropriate.
• Support and continuously improve onboarding and offboarding practices and create manager-facing resources guides templates and communications that enable consistent execution.

HR Operations Payroll Backup & Scalable Practices

• Serve as a knowledgeable backup for payroll administration and partner with the Payroll Coordinator Finance and payroll partners to support accurate timely and compliant payroll processes.
• Help establish and maintain scalable HR processes controls documentation workflows and service standards that improve consistency efficiency and employee experience.
• Support HR technology benefits administration payroll and other People-system implementations or transitions including testing data validation process design communications and change management.
• Manage external HR vendors within assigned areas and maintain accurate employee records People data metrics and reporting.
• Stay current on relevant employment laws and HR practices identify potential impacts bring recommendations to the Director People & Culture and implement approved updates.

What Youre About:

Required:

• 10 years of progressive Human Resources experience with meaningful depth in Total Rewards and broad hands-on experience across multiple HR disciplines.
• Demonstrated experience designing and administering compensation and benefits programs including market benchmarking salary structures job architecture internal equity renewals open enrollment vendor/broker partnership employee communications and compliance.
• Experience managing leaves of absence and workplace accommodations along with strong employee relations and performance management experience including manager coaching investigations documentation and performance improvement.
• Experience operating as an HR Business Partner or HR Manager supporting leaders and employees across a broad range of people matters including practical manager or employee training and enablement.
• Working knowledge of payroll processes and experience building implementing or scaling HR programs processes and systems in an evolving organization.
• Strong knowledge of U.S. employment laws and multi-state HR compliance with the analytical ability to translate complex data and requirements into practical recommendations.
• Excellent communication judgment discretion and ability to independently prioritize and manage multiple complex workstreams.
• Bachelors degree in Human Resources Business or a related field or equivalent relevant professional experience.
• Must have reliable high-speed internet access.

Preferred:

• Experience working in a small or mid-sized high-growth organization supporting a fully remote or geographically distributed workforce.
• Experience with HRIS payroll benefits administration compensation technology implementations or transitions and retirement plan administration.
• Professional HR or Total Rewards certification such as SHRM-SCP SPHR CCP or CEBS.
  

What Youll Love About Us:

• Our Culture! Check out our mission core values and the many awards we have received as a growing business and employer of choice.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical Dental Vision Flexible Spending HSA and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match access to financial planning.
• We pay you to play rest recharge and balance your life. Paid Time Off Paid Parental Paid Caregiver and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

**Remote (Eastern and Central Time Zones Only). Applications outside of those time zones will not be reviewed. **

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring compensating training evaluating performance or terminating are made fairly and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Required Experience:

Manager