Total Rewards Operations Specialist 12-24 Month Project

The SMBC Americas Division Total Rewards Team is seeking a detail-oriented Total Rewards Operations Specialist to support day-to-day compensation operations HRIS updates reporting documentation and issue resolution across key Total Rewards processes. This role will be responsible for coordinating recurring compensation activities maintaining accurate data and documentation and ensuring timely execution of operational deliverables.

Working closely with stakeholders across HR Payroll Finance Technology Legal Compliance and the Front Office this position will support BAU activities including compensation and HRIS transaction review offer approval validation pay component documentation report reconciliation employee communications and ASK HR ticket tracking. This individual will also assist with ad hoc analysis data integrity troubleshooting audit support and project-related activities as needed to help ensure accurate compliant and efficient Total Rewards operations.

• Act as Project Manager for key Total Rewards initiatives driving execution monitoring progress and facilitating crossfunctional communication across all stakeholder groups.
• Coordinate and integrate activities across all internal functions ensuring interdependencies are understood documented and proactively managed to avoid gaps delays or downstream issues.
• Maintain endtoend project oversight using established project management artifacts (project plans charters business cases RACIs status reports) to ensure transparency and control.
• Improve governance operational efficiency and regulatory compliance by optimizing processes identifying control deficiencies and managing remediation programs across HR and related functions.
• Develop and recommend solutions that account for downstream impacts on systems processes policies and teams across the organization.
• Identify opportunities for automation increased transparency and improved process execution.
• Prepare executiveready updates and presentations that synthesize input from multiple functions into clear concise communication.
• Collaborate with crossfunctional working groups ensuring clear ownership timely execution and alignment of all contributors.

Compensation & HRIS Operations:

• Audit and ensure completion and accuracy of all HRIS updates related to year-end compensation and Analyst-to-VP progression cycles including promotions progressions and related pay changes.
• Support end to end processing for new hires transfers and one time payments ensuring data integrity and timely completion.
• Review and validate offer letter approvals confirm approval workflows are completed and approve transactions within HR Nexus as required.
• Ensure all pay component documentation (new hire transfer and one time payments) is complete compliant and properly retained.
• Proactively follow up on missing or delayed documentation and ensure ASK HR tickets are submitted tracked and resolved within required timelines.
• Communicate deferred compensation elections forgone bonus buyouts and related compensation actions to Empower in a timely and accurate manner.

Reporting & Excel Based Analysis:

• Run reconcile and consolidate multiple compensation and HR reports across systems incorporating special instructions and business specific logic.
• Maintain and enhance complex Excel workbooks used for compensation tracking validation and audit support.
• Ensure alignment between source systems reports and downstream outputs through rigorous data validation and reconciliation.

Ad Hoc Analysis & Issue Resolution:

• Perform data integrity troubleshooting including root cause analysis of discrepancies across HR payroll and compensation systems.
• Investigate compensation related issues validate data and coordinate resolution across HR Payroll Finance and Front Office stakeholders.
• Submit and manage system and data related tickets facilitating solutions through to closure and ensuring appropriate documentation.

Documentation & Employee Communications:

• Prepare and distribute guarantee letters retention letters off cycle reward statements and deferral forfeiture letters ensuring accuracy and adherence to firm standards.
• Support audit compliance and internal review requests by providing clear documentation and data explanations.

• 3 years of experience in Project Management/Change Management Total Rewards/Compensation Financial Services or related functions.
• Proven ability to manage complex multistakeholder projects coordinating across diverse teams and functional areas spanning multiple regions.
• Deep knowledge of change management program governance operations and planning risk and controls technology processes and data management.
• Excellent interpersonal skills with the ability to influence negotiate and build effective partnerships across all levels.
• Comfortably operates in ambiguous complex environments with evolving priorities and incomplete information.
• Highly organized and able to prioritize across multiple parallel projects with tight deadlines.
• Strong communication and presentation capabilities including development of managementready materials.
• Proficiency in Microsoft Word PowerPoint and Excel.