Tools and Automations Lead, App Review

Apps are changing the world and enriching peoples lives driven by developers dedicated to creating extraordinary experiences that delight customers. Apples Worldwide Developer Relations team (WWDR) provides the services resources and guidance that empowers the worlds most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apples platforms for customers worldwide. WWDR also offers programs to help developers connect with experts learn about the latest Apple tools and technologies and adopt best practices to supercharge app Review operates at extraordinary scale and the quality of that operation depends on the people tooling automation and intelligence we build behind it. We are looking for a highly technical builder who treats App Reviews process and policy application as a system to be designed measured refined and continuously improved and who is just as comfortable prototyping a solution themselves as they are defining the requirements that let our engineering partners build it to is a hands-on role for someone who is equal parts engineer systems thinker and process designer and a strong cross-functional collaborator. You will identify where review specialists developers and Apple are underserved by todays workflows then design prototype and deliver the solutions that close those gaps increasingly leveraging generative AI both as a capability we ship and as a tool we build with. Critically you will know what to build yourself and what to hand to our platform and infrastructure partners and you will make those partnerships will be the bridge between App Reviews operational reality and the product AI and platform engineering capabilities that scale it translating how review actually works into requirements those teams can build against and translating what they ship back into tools specialists trust and use.

You will own the design and delivery of internal tooling and automation that supports the end-to-end App Review experience for the specialists who do the work the developers on the other side of it and the policy and operational standards Apple holds. The mandate is broad and so is the toolkit: where a manual workflow should be automated where a decision needs better data in front of it where a policy needs to be applied consistently at scale you will define the solution and often build a working version of as important is knowing where the line is. Durable high-reliability infrastructure is built with our partners in Apple Services Engineering platform teams and the AIML platform organization not around them. You will be the person who can prototype an idea convincingly then translate it into clear well-scoped requirements that enable those teams to build the production systems our operation depends on.

Partner with App Review specialists leadership and policy stakeholders to understand how review actually happens where it breaks down and where automation or better interfaces would meaningfully improve quality consistency and prototypes and solutions directly from a Swift app that integrates with a platform API to scripts that evaluate data or run a process-automation task to prove value quickly and de-risk the larger closely and credibly with Apple Services Engineering platform teams AIML platform teams and other cross-functional partners defining clear technical requirements that enable them to build stable reliable production-grade infrastructure on our the right build-vs-partner call: own the lightweight fast-moving and exploratory work yourself and route the systems that demand long-term reliability scale and operational ownership to the right engineering our automation and AI agenda designing and deploying GenAI and agent-based solutions (LLMs RAG agents) that augment review surface risk and reduce manual effort. Build the prototype yourself; ship it where shipping it yourself is the right the AI build-vs-partner call deliberately: know when an off-the-shelf LLM call is enough when a problem needs Apples AIML platform teams behind it and translate cleanly in both directions so each side can do its job a strong sense of UX and workflow design: the tools you create or specify should be intuitive fast and trusted by the people who depend on them adoption not just delivery. Sit with the specialists who use what you ship watch where it falters and iterate. A tool that isnt trusted and used isnt a how success is measured instrument your solutions and iterate based on real usage and designs trade-offs and results clearly to both technical and non-technical audiences including leadership and engineering partners.

7 years of combined experience across software engineering data engineering solutions engineering or technical product ability to take a problem from ambiguous need to working solution including building the prototype yourself not only specifying track record of effective cross-functional collaboration with platform or infrastructure engineering teams including writing the requirements that enable partner teams to proficiency in Python and modern data tooling; ability to build standalone -on experience designing and deploying GenAI/agentic solutions (RAG LLMs agents) and a tinkering mindset that stays current with what is actually shipping not just what was state-of-the-art a year product instincts: an eye for UI/UX workflow design and the human factors that determine whether a tool gets ability to produce clear architectural diagrams and technical documentation for non-technical degree in Computer Science Engineering or a related technical field or equivalent practical experience.

Experience operating at the intersection of policy operations and engineering building systems that apply rules and standards consistently at with App Review trust and safety content moderation or comparable operational review integrating with internal platform and AIML services and a clear understanding of when to prototype versus when to invest in partner-built problem-solving analytical and written/verbal communication -directed and proactive with demonstrated creative and critical thinking; able to manage multiple efforts cross-functional collaboration and influencing skills.