Tool Service Technician & Counter Sales Representative

Tool Service Technician & Counter Sales RepresentativeOrem UtahPURPOSEThe Tool Service Technician & Counter Sales Representative is responsible for the inspection diagnosis repair maintenance and inventory management of tools and related equipment while also providing excellent customer service and sales support at the front counter. This position spends approximately 75% of their time performing tool repair and maintenance functions and 25% assisting customers with product inquiries sales transactions quotations inventory support and related administrative duties. The role serves as a key resource for both internal and external customers by ensuring tools are repaired timely while delivering exceptional customer service.---ESSENTIAL DUTIES AND RESPONSIBILITIESTool Service and Repair Functions (Approximately 75%) Diagnose troubleshoot repair and perform preventive maintenance on tools and related equipment. Use blueprints specifications and models to repair and complete preventative maintenance activities. Utilize hand tools power tools to repair modify and assemble tools and related components. Maintain tool equipment parts and supply inventories and coordinate replenishment as needed. Document repairs maintenance activities and continuing equipment needs. Maintain a safe organized and clean work environment in compliance with company safety policies and procedures. Collaborate with operations purchasing production suppliers and customers to resolve equipment and tooling Sales and Customer Service Functions (Approximately 25%) Assist customers in person and by phone with product selection pricing quotations order placement and general inquiries. Process customer orders invoices work orders and sales transactions accurately and efficiently. Maintain stock levels and organization of showroom and sales floor inventory. Coordinate special orders and communicate product availability lead times and pricing information. Operate point-of-sale systems cash register functions and daily balancing procedures as required. Assist customers with returns credits and issue resolution. Work collaboratively with outside sales representatives and operations personnel to ensure customer satisfaction. Develop and maintain product knowledge to effectively recommend products and solutions to customers. Support sales growth by identifying customer needs and promoting relevant products and services. Ensure all customer interactions are conducted professionally and in accordance with company service Responsibilities Understand and comply with all company safety policies and procedures. Participate in required meetings and training programs. Perform other duties as assigned to support business operations.---SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.---MINIMUM REQUIREMENTS High School Diploma or GED required. Two (2) years of experience in tool repair or related field such as equipment maintenance machine shop operations construction tools or a related field preferred. Customer service and/or sales experience preferred. Equivalent combination of education training and experience may be considered. Valid drivers license required.---COMPETENCIES Strong mechanical aptitude and troubleshooting skills. Technical knowledge of hand tools power tools and repair processes. Customer service orientation. Problem-solving and analytical skills. Strong attention to detail. Effective verbal and written communication skills. Inventory management and organizational skills. Basic sales and product recommendation skills. Knowledge of workplace safety procedures and practices. Ability to read blueprints specifications and technical documents. Proficiency with computers business software and point-of-sale systems. Ability to work independently and as part of a team.---WORK ENVIRONMENT / PHYSICAL REQUIREMENTS Work is performed in both shop and retail counter environments. Regularly required to stand walk bend reach stoop kneel and use hands to operate equipment and tools. Frequently required to lift and carry up to 50 pounds. Must be able to safely operate tools equipment and machinery. May be exposed to moving mechanical parts dust fumes noise and other elements associated with tool repair and warehouse operations. Specific vision abilities required include close vision distance vision and depth perception. May be required to travel locally between company locations. Overtime or flexible work hours may be required based on business needs.