TOC Analyst I

Tier 1 Analysts provide frontline monitoring triage and escalation using monitoring tools (SolarWinds ThousandEyes etc.) and established runbooks.

Position Accountabilities

• Monitor (SolarWinds) dashboards and validate alerts.
• Follow runbooks for initial troubleshooting.
• Create accurate incident tickets.
• Support Tier 2 escalations.

Organizational Relationship

This position reports to the Technology Operations Center Manager

Position Qualifications

Education & Experience

• 12 years IT support or operations
• Familiarity with SolarWinds
• Familiarity with IT Ticketing Systems (Ivanti ServiceNow etc.)

Preferred:

• ITIL Foundation Network

Knowledge & Skills

• Detail-oriented eager to learn reliable
• Working Conditions
• 24/7 shift rotation; hybrid

Other

• Occasional travel may be required.
• Rotating after hours on-call support required.

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

IC