Titles Specialist- Irving, TX

Who We Are:Crossroads Equipment Lease & Finance LLC is a wholly owned subsidiary of the Velocity Vehicle group one of Californias largest commercial vehicle dealers. Established in 2006 and based in Rancho Cucamonga California Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California expanding our finance products to all states to service these in it for You:Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay 401K W/Match Medical Dental & Vision Youll Do: The Title Specialist is responsible for processing monitoring and completing title transactions across the lifecycle of a commercial vehicle or equipment lease/loan account including title origination termination/release and dealer-side title servicing. The role requires close coordination with internal systems (Salesforce Docuware DDI) external vendors and state agencies and other title team members to ensure titles are perfected released and recorded accurately and within required timeframes. Title Specialists are typically assigned to a primary channel (Vendor Terminations or Dealer) but must be able to support cross-channel needs as volume Duties: Title Processing & Records ManagementProcesses title originations terminations and corrections ensuring accurate and timely completion of all required titles from DDI for terminations repossessed assets or other releases as a minimum of 40 title terminations per week (or the volume standard assigned to the role/channel).Reviews and processes title corrections including dealer-side and mail-in title accurate up-to-date records in Salesforce (SF) and Docuware (DW) including logs and status incoming mail/title receipts for accuracy and flags discrepancies for Dealer & Vendor CoordinationFollows up with customers and dealers to obtain outstanding documentation required to submit title work to vendors or state customer delinquency issues final demand notices and monitors accruing penalties as and submits origination title packets to third-party vendors ensuring all required documents are title quotes and research state-specific titling requirements as title copies guarantee-of-title documentation and duplicate title requests to internal teams dealers and third-party payoff customer welcome communications and provides general customer service support related to title Monitoring & ReportingMonitors relevant dashboards (e.g. titles sent to vendors titles requested delinquency registration bucket) and follows up on aged monitoring of syndication accounts providing perfected title copies to syndication partners as ELT (Electronic Lien and Title) setup and issues and clears ELT/VLT stops as up with state agencies on titles not received within expected state-required forms (e.g. Form 227 or equivalent) as applicable to the assigned and communicates on periodic reporting related to title status terminations or remarketing Support & Additional DutiesProvides cross-channel coverage and training support during absences or overflow with mail check-in and distribution coverage as team members with title review stips review and general processing additional duties as assigned to support departmental Skills and Responsibilities: High school diploma or equivalent required; associate degree or relevant coursework a plus.1 years of experience in title processing DMV/titling operations or a related administrative role within finance leasing or automotive/commercial vehicle industries knowledge of multi-state titling requirements or demonstrated ability to quickly learn state-specific titling and registration with Microsoft Office (Excel Outlook); experience with Salesforce Docuware or DDI a attention to detail and organizational skills; able to manage high-volume deadline-driven written and verbal communication skills for interacting with customers dealers vendors and state to work collaboratively across title channels and adapt to shifting : $22-$25/hour depending on skills and experience Bonus Benefits Crossroads Offers:Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts company events and training programsExcellent Training and Career Advancement OpportunitiesCrossroads Equipment Lease & Finance LLC is an equal opportunity employer. Crossroads prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.