TikTok Shop Live Operator
Los Angeles, CA - USA
Job Summary
Set up test and operate livestream equipment software and TikTok Shop tools ensuring all technical product inventory pricing and discount elements are accurate and ready before going live.
Manage livestream flow in real time product pinning promotion timing script cues event pacing offers bundles and audience engagement tools.
Monitor performance metrics (viewers engagement CTR conversion sales) and make real-time adjustments to maximize results.
Coordinate with hosts creators producers brand teams and moderators to execute run-of-show plans and ensure smooth broadcasts.
Troubleshoot technical and operational issues live escalating when needed and minimizing disruptions.
Track post-livestream results and provide insights and recommendations to improve future performance.
Stay current on TikTok Shop trends platform updates and best practices; collaborate cross-functionally with ecommerce marketing creative and customer support teams.
Bachelors degree in Marketing Ecommerce Communications Business or a related field preferred.
1 year of experience in ecommerce livestream operations digital marketing social commerce or marketplace operations; familiarity with TikTok Shop TikTok LIVE or similar platforms preferred.
Strong technical aptitude with the ability to quickly learn livestream production tools equipment and software (OBS audio/video/lighting setups streaming tools); experience with studio operations is a plus.
Excellent problem-solving skills with the ability to stay calm under pressure make quick decisions and resolve issues during live broadcasts.
Strong organizational project management and communication skills with a detail-oriented focus on execution accuracy.
Experience with promotional planning merchandising or online sales optimization; knowledge of TikTok trends audience behavior and platform features preferred.
Proficiency in Excel Google Sheets or reporting dashboards; comfortable working with performance data and making real-time adjustments.
Professional-level fluency in spoken and written English; flexible schedule availability including evenings and weekends.
Delivering consistently smooth error-free livestream experiences.
Quickly identifying and resolving technical or operational issues during broadcasts.
Maintaining accurate execution of product promotions showcases and livestream workflows.
Supporting hosts and production teams to maximize engagement and conversion opportunities.
Contributing operational insights that improve livestream efficiency and performance over time.
You follow through with all assignments in a timely manner
You give 100% to all tasks and projects you are given
You will take full ownership of your projects and follow through to completion
This role is a launchpad into the fast-growing world of social commerce and live selling. Youll build hands-on expertise in livestream production TikTok Shop operations and real-time commerce skills that are increasingly in demand across the industry. High performers have a clear path to grow into roles such as Livestream Producer Livestream Manager or Social Commerce Specialist with opportunities to take on broader content and ecommerce leadership responsibilities within Pattern.
Beyond the title progression youll gain deep cross-functional exposure working alongside account managers brand teams marketing and creative building a network across some of the worlds leading global brands. Patterns scale means youre not just operating streams; youre learning how top-tier ecommerce strategy comes to life in real time giving you a rare combination of technical commercial and creative experience that opens doors across the industry.
First 30 days: Completing onboarding on Pattern processes livestream technology and TikTok Shop tools; shadowing livestream operations and becoming familiar with production workflows and brand requirements
First 60 days: Independently supporting livestream operations and technical execution; demonstrating proficiency with TikTok Shop live selling tools and successfully troubleshooting common operational and technical challenges
First 90 days: Independently operating livestream sessions with minimal supervision; contributing recommendations that improve livestream efficiency and performance contributing operational insights that make you a trusted partner for hosts producers and account teams
We are looking for individuals who are:
Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members regularly reassesses existing plans and attaches a realistic timeline to goals makes profitable productive and innovative contributions and actively pursues improvements to Patterns processes and outcomes.
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data.
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback actively listens to partners expectations and delivers results that exceed them prioritizes the needs of your partners and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions takes initiative to help in any circumstance actively contributes to supporting improvements and holds themselves accountable to the team as well as to partners.
Initial phone interview with Patterns talent acquisition team
Video interview with a hiring manager
Professional reference checks
Executive review
Offer
Quantify your livestream or ecommerce impact GMV conversion rates viewer retention or issues resolved numbers speak louder than descriptions.
Share examples of staying calm and executing flawlessly under live pressure whether troubleshooting mid-broadcast or managing product promotions in real time.
Demonstrate Partner Obsession by highlighting moments you went above and beyond for a host brand or client to ensure a seamless livestream experience.
Show genuine TikTok Shop knowledge platform features live selling mechanics audience behavior and any personal or side projects that reflect your passion for social commerce
Required Experience:
IC