Tiki Bar Supervisor

Ibis Landing Golf & Country Club located in Lehigh Acres FL is pleased to announce an excellent career opportunity for a Tiki Bar Supervisor! We are seeking a driven individual who is eager to learn contribute and grow within a fastâpaced hospitality-focused property organization. As part ofâTroon youll contribute to a global leader in golf and community management.

General Purpose:

Provides efficient serviceofour guests with superior professionalism and courtesy. Creates memorable dining experiences through personalized and genuine interactions.Assiststhe department manager with trainingdevelopmentand implementing customer service standards.

Essential Duties:

• Ensures staffisworking together as a team to ensureoptimumservice and that guest needs are met.

• Inspects grooming and attire ofstaff andrectifies scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability service safety andwell beingof guests.

• Ensures guests areattended toin a promptefficientand personalized manner.

• Acts as a liaison betweenfrontofhouseand the kitchen staff to ensuretimelyandappropriate communications.

• Ensures that the restaurant and restaurant facilities are kept cleanwell stockedand organized. Checks the maintenance of all equipment in the restaurant and notifies theFood & BeverageManager of needed maintenance and repair.

• Assures all opening and closing procedures and side work is completed including all cleaning of equipment and storage areassetting up necessary supplies and tools un/locking doors inspecting storage areas for organization use of FIFO and cleanliness etc.

• Assistsin coordinating special functions with the Food & Beverage Manager.

• Assists Food & Beverage Manager in performing andmaintainingfood and beverage inventory.

• Assistswith conducting pre-shift meetings to review specials menu changes house counts etc.

• Assistsin the completion of revenue reports productionreportsand other reports as needed.

• Performs daily activities toinclude:serving tables bussing tables seating guests roomserviceand general clerical/cashier duties.

• Assiststhe department manager in interviewing training planning assigning and directing work. Make recommendations when hiring evaluating performance rewarding and disciplining associates.

• Develops andmaintainspositive working relationships with others supports the team to reach common goals and listens and responds appropriately to the concerns of other employees.

• Ensures adherence to quality expectations andstandards;andidentifies recommends develops and implements new ways to increase organizational efficiency productivity quality safety and/or cost-saving initiatives.

• Addresses complaints and resolves problems.

• Assistsin the coordination of department members that may include but is not limited to: Hosts Servers Expediters and Cashiers.

• Assistsin monitoring business volume forecast and plans accordingly in areas ofmanpower productivitycostsand other expenses.

• Incorporates safe work practices in job performance.

• Regular and reliable attendance.

• Performs other duties asrequired.

MinimumRequirements:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Requirements:

• 2 years Lead Server experience preferred

• Proven exemplary customer service skills

• 2 years experiencewith arestaurant POS software platform

• 1 years experience at current Club or another Troon property

Physical Demands:

Frequently stands walks talks and useshands reaches with hands and arms. Occasionally sits climbs balances stoops kneels crawls crouchestasteor smells. Frequentlylifts upto 25 pounds and occasionallylifts upto 50pounds.e:

Occasionally works in extreme heat wet or humid conditions (non-weather). Occasionally works in outdoor weather is moderate.

Certificates/Licenses:

ServSafeCertified (Food Manager & Alcohol) or TIPS equivalent.

Job Knowledge Skill and Ability Preferences:

• Ability to read and speak English may berequiredin order toperform the duties of the job ( associates maybe requiredto communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).

• Meets state age requirements for handling alcoholic beverages.

• Thorough knowledge of Food & Beverage outlet operations including foods beverages supervisory aspects servicetechniquesand guest interaction.

• Working knowledge ofPOSsystem.

• Attention to cleanliness and safety.

• Patience and customer-oriented approach.

• Excellentpeopleskills with a friendly attitude.

• Responsible and trustworthy.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About Troon

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

Manager