Tier 2 MSP Support Technician Systems Administrator

Tier 2 MSP Support Technician / Systems Administrator

A well-regarded Managed Services Provider in Ashburn VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.

This role is ideal for a well-rounded MSP technician who enjoys solving problems working directly with end users and clients and supporting a wide range of Microsoft cloud network and infrastructure environments. You will handle escalated support issues assist with project work and help maintain reliable IT environments for small and mid-sized businesses.

Responsibilities

• Provide Tier 2 support for desktops laptops servers networks cloud services and business applications

• Troubleshoot Microsoft 365 Windows Server Active Directory Azure Exchange Teams and related Microsoft technologies

• Support user onboarding account administration permissions email issues and endpoint troubleshooting

• Assist with network troubleshooting including firewalls switches wireless VPNs and internet connectivity

• Work tickets through a PSA system and document work clearly

• Escalate complex issues when needed while owning the client communication process

• Support client projects including migrations upgrades deployments and system improvements

• Work with end users in a professional patient and clear manner

• Help maintain standards documentation and best practices across client environments

Qualifications

• 3 years of hands-on IT support experience preferably in an MSP environment

• Strong troubleshooting skills across Windows Microsoft 365 Active Directory and basic networking

• Experience supporting multiple client environments is strongly preferred

• Comfortable working with business users executives and internal technical teams

• Familiarity with firewalls VPNs switches wireless backups and endpoint security tools

• Ability to manage tickets prioritize issues and communicate clearly

• Strong documentation habits

• Professional attitude and a client-focused approach

• Certifications such as CompTIA Network Security Microsoft Cisco or similar are a plus but not required

Compensation

Salary up to $80000 depending on experience.

Benefits

The company offers a comprehensive benefits package.

Schedule / Location

This is an in-office role based in Ashburn VA. The position supports private-sector clients and does not require a security clearance.

Why This Role

This is a good opportunity for a Tier 2 technician who wants to work for a respected MSP sharpen their technical skills and continue growing into more advanced systems network and project work.

Qualifications :

MSP experience necessary

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time