Tier-2 Help Desk Support (Field IT)
Job Location:
Job Location:
Battle Ground, WA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
11 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tier-2 Help Desk Support (Field IT)
Location: Battle Ground WA
Job Type: Full-Time
Travel: Up to 20% to regional field offices
About the Role
Were seeking a Tier-2 Help Desk Support professional to provide desktop application and end-user IT support across office and field locations. Youll troubleshoot hardware software networking mobile devices printers and assist with technology refresh projects while delivering exceptional customer service.
Responsibilities
- Provide desktop laptop application and remote IT support
- Troubleshoot PCs printers phones mobile devices and network issues
- Perform computer imaging software installation and hardware maintenance
- Manage IT assets and support technology refresh initiatives
- Resolve Service Desk tickets and coordinate with internal IT teams
- Ensure compliance with IT processes standards and security policies
Qualifications
- Associates degree with 3-5 years of IT support experience or Bachelors degree in IT
- 5 years of desktop/help desk support experience
- Strong troubleshooting and customer service skills
- Experience with IT ticketing systems (ServiceNow preferred)
- Knowledge of desktop/laptop imaging and hardware support
- Ability to prioritize tasks and adapt to changing technologies
Technical Skills
- Microsoft 365 & Teams
- Windows 10
- Active Directory
- PXE Imaging
- Citrix
- Remote Desktop/Remote Assistance
- HP Desktops & Laptops
- iPhone Support
- Microsoft Edge & Internet Explorer
- Multi-Function Printers
Required Skills:
Help Desk Implementation
