Tier 2 Help Desk Engineer

Koniag IT Systems LLC a Koniag Government Services company is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington DC and Cheltenham MD. This position requires working at alternate sites in Washington DC and Cheltenham MD as requested. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and ideal Tier 2 Help Desk Engineer will:Serve as an escalation point for the Tier 1 Help desktop laptop and tablet computers peripherals and software products for networked and stand-alone diagnose and resolve desktop laptop and tablet computer software and hardware information guidance and instruction on the use of desktop laptop and tablet computer hardware and software desktop laptop and tablet computer technical support to agency maintain test and administer standardized desktop laptop and tablet computer hardware software and network computer equipment for reuse refresh or disposal as approved by agency to work on-site in downtown Washington DC and Cheltenham MD as a part of a shift team schedule with shifts falling between 0600 - 1800 willing to provide surge support as between client sites as Qualifications Experience Skills & Abilities:U.S. citizenship is required and a criminal background check must be possess an industry-specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) or equivalent within 45 days of a minimum of 2 years of experience administering Windows 10/Windows in installing desktops portable computers peripherals and software products for local area network wide area network and standalone to detect diagnose and resolve desktop and portable computer software and hardware to analyze and assess customers service requests and provide prompt technical and experience in utilizing trouble-ticketing software ServiceNow for opening/closing to contact and effectively communicate with customers by telephone Email Teams or in in performing software and hardware upgrades and installations involving multiple computers configured for desktop portable and mobile to coordinate the disassembly and reinstallation of automation equipment in support of office proficiency with operating systems business applications and computer hardware be able to effectively communicate both verbally and in writing to customers peers technical staff and Government and ability to manage enterprise printing and printer to lift up to 50 possess a valid drivers Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352