Tier 2 Customer Service Specialist

Fujifilm is seeking a Tier 2 Customer Service Specialist who supports the Google Fujifilm Photo Store (GMSB) by handling incoming escalations from the offshore Tier 1 CS team and customer inquiries that require deeper investigation decision-making and ownership of resolution within the stipulated SLAs.

This role is critical in delivering premium consumer-grade experience ensuring fast accurate and empathetic resolution for complex customer issues across the US market. As a Tier 2 Specialist you will be the regional Subject Matter Expert for our personalized-photo platform. You will handle complex customer inquiries and escalations forwarded by our frontline Tier 1 CS team manage financial transactions including full and partial refunds and ensure our brand quality through content moderation.

FUJIFILM Personalized Photo Products Group now makes more than 450 personalized items (such as coffee mugs posters framed prints canvas wall décor and more). The business provides a turnkey back-end service of producing these items for a variety of retail and online customers. Areas of responsibilities will focus on expanding and growing our sales with existing accounts while also acquiring and developing new business opportunities.

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description