Tier 1 Help Desk Engineer

Koniag IT Systems LLC a Koniag Government Services company is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington DC. This is a hybrid opportunity; extended shifts are required for 80 hours per two-week coverage - Onsite in downtown Washington DC at least four (4) days per week Monday through offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks of paid time off professional development opportunities and Schedule & Location:Primary Shift: 9:30 AM 6:00 PM Monday through Friday (Overall service desk coverage runs 6:00 AM 6:00 PM; 80 hours per two-week pay period).Onsite Expectation: Downtown Washington DC at least four (4) days per week with up to one (1) day of : Occasional after-hours on-call special event support and local travel between client sites as Responsibilities:Deliver frontline Tier 1 technical support via ServiceNow email phone and in-person desk-side manage prioritize and thoroughly document all incident and service request tickets from creation to triage and escalate complex technical issues to Tier 2 Tier 3 or engineering teams in accordance with defined clear professional communication and end-user guidance (formal and informal) to ensure swift issue critical operations compile support trend reports for management and propose proactive long-term Qualifications & Skills:Citizenship & Security: U.S. Citizenship is required; must be able to successfully pass a comprehensive Criminal Background School Diploma or GEDCertifications: Ability and willingness to obtain an industry-recognized certification (such as CompTIA A Network Security or Microsoft 365 Certified) within 45 days of the start Systems & Software: Proficiency in troubleshooting Windows 11 Microsoft 365 / Office Suite Exchange/Outlook and mobile devices (iOS/Android).Hardware Support: Hands-on ability to diagnose and resolve basic hardware/peripheral issues across laptops desktops docks and : Strong written and verbal communication skills suitable for direct customer support executive staff and government & Environment: Proven ability to multitask and thrive in a high-volume SLA-driven customer support Qualifications Experience Skills & Abilities:US Citizenship is required and must pass a criminal background be willing to obtain industry-specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) or equivalent within 45 days of in customer service and IT support principles and with Microsoft Windows 11 Microsoft Office Mobile Phones and Exchange/ to troubleshoot basic computer issues (desktop laptop tablet) and triage service verbal and written communication skills for interacting with customers peers technical staff and government to provide both formal and informal training to to work in a fast-paced environment providing continuous support and critical operations Qualifications 03 years of experience in an IT Help Desk or Service Desk support -on experience with ServiceNow (or similar enterprise ticketing systems).Familiarity with ITIL or IT service management (ITSM) best to identify and propose process Requirement:This position requires a Criminal background Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352