Ticket & Product Sales Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether its your first-time seeing snow or you were born on the slopes joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents you can join our team for a season or stay to build a career. From day one youll receive some of the highest compensation rates in the industry free pass(es) along with free ski and snowboard lessons 40% retail discounts the chance to grow through Epic Service - our leading training and development experience and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski/Mountain Perks! Free passes for employees employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging food gear and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program

To Learn More please review the Benefits Eligibility Summary

Job Summary:

The Product Sales Agent is part of the Product Sales & Services (PSS) Department delivering an Experience of a Lifetime by providing exceptional guest service while facilitating the sale of tickets passes ski and snowboard lessons activities childcare and more. Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts these team members create seamless memorable moments for our guestsserving asthe gateway to every epic adventure across our resorts.

Job Specifications:

• Starting Wage: $20/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Part Time hours available
• Minimum Age: At least 16 years of age
• Housing Availability: No

Job Responsibilities:

• Create a warm and welcoming environment by delivering genuine memorableEpicServicein every guest interaction.
• Serve as a proud resort ambassador bringing Vail ResortsEpic Service commitmentto life at every touchpoint.
• Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure.
• Provide efficient and accurate point-of-sale transactions for lift tickets passes and other resort products ensuring a smooth and seamless experience for guests.
• Take ownership of the guest experience by actively listening anticipating needs and resolving questions or concerns with empathy and urgency.
• Enhance each guests visit by confidently recommending products services and experiences that best match their needs and plans.
• Maintain strong knowledge of resort offerings ticket products policies and promotions to provide clear accurate and helpful guidance.
• Support guests with digital tools and services including online purchases and mobile products to ensure ease and convenience.
• Fulfill orders outdoors as needed using handheldExpress Lift Ticket devices.
• Thrive in a fast-paced environment by balancing speed accuracy and personalized service during high-volume periods.
• Handlecash(where applicable)and electronic transactions responsibly following all policies and procedures to ensure accuracy and accountability.
• Partner with fellow team members and departments to deliver a seamless end-to-end guest experience across the resort.
• Foster a positive and organized workspace that contributes to an efficient and welcoming atmosphere.
• Support a safe and respectful environment by remaining aware of surroundings and appropriately addressing or escalating concerns.
• Embrace a team-first mindset and support the resort by performing other duties as needed.
• Perform other duties as assigned.

Job Requirements:

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extendedperiod
• Adherence to safety standards and procedures as a core company value.
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• TicketSales
• Pass Sales
• Call Centers
• Ski and Ride Schools

The expected pay range is$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application and when submitting related documentation applicants may redact information that identifies their age date of birth and/or dates of attendance at or graduation from an educational institution.

We follow all federal state and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law.

Requisition ID 516971
Reference Date:09/09/2026
Job Code Function:Product Sales & Services