Third Party Property Management Owner's Specialist

We have an opportunity to hire for a client service-oriented Owners Specialist II Public Storage Advantage (Third Party Property Management).   This non-exempt full-time (40 hours per week eligible for over-time) position is based in-office as part of our expanding Corporate HQs in Plano TX.  

You are the right person for the job if you are resourceful committed to providing outstanding service demonstrate active listening skills and be highly effective at addressing Owners inquiries regarding company services and property performance. Most of all you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner. 

Responsibilities: 

• Provide our 3rd-party Property Owners with the highest levels of service and professionalism ensuring complete satisfactionand support in property operations.

• Act as a liaison between Owners and Company Management facilitating clear and effective communication.

• Provide Owners with business status updates work-order details and sales forecasts via inbound or outbound calls ensuring our Owners are well-informed about their properties.

• Pre-review / review monthly financials for each Owners portfolio preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information ensuring transparency and accuracy.

• Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements. 

• Participate support and/or coordinate Customer Service Revenue Management and Marketing and other internal department projects related to our Third Party Management business contributing to the overall success of the team and our Owners.  

Qualifications :

• Exhibit strong critical thinking problem-solving and active listening skills

• Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties 

• Ability to review and summarize a Profit & Loss statement and Balance sheet understanding concepts of Operating Expenses Revenue and Net Income Actual and Budget Variance GL Details and Rent Roll 

• Be highly organized capable of reviewing contracts tracking work orders and following general operating procedures

• Ability to resolve multifaceted issues that may require extensive research and complex decision-making skills 

• Proven capability to build rapport and develop professional relationships such as with Owners

• Experience in mentoring and training clients and peers fostering professional growth and development 

• Excellent verbaland written communication skills 

• Proven track record showing a strong commitment to client services 

• Ability to be resourceful and proactive adaptability in a fast pace environment 

• Requires 5 years of business-to-business customer service client support and/or account management experience

• College courses or degree preferred

• Proficiency with Microsoft applications such as Word Excel and Power Point 

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT STEM OPT extensions or future visa sponsorship.**

Remote Work :

No

Employment Type :

Full-time