Third Party Help Desk Agent- Pharmacy
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Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
Third-Party Help Desk Department Specialist II
Role Overview
The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting clear communication and effective followup to ensure accurate and compliant billing.
Main responsibilities:
- Respond to pharmacy inquiries regarding ThirdParty billing and ensure timely issue resolution
- Document all calls in the proprietary call management system for tracking escalation and reporting
- Act as a liaison between pharmacies and insurance plans to resolve billing issues
- Work flexible shifts including evenings and Saturdays
- Support departmental projects and participate in crosstraining
- Interpret and respond to internal billing edits to ensure accurate compliant claims
- Troubleshoot billing and procedural issues and coordinate with internal teams as needed
- Navigate multiple applications simultaneously to locate or adjust billing information
- Manage workload effectively in a call center environment
- Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
- Independently research answers using a large resource library
- Communicate clearly and professionally in both written and verbal formats
We are looking for candidates who possess the following:
Education & Experience
High school diploma or equivalent required
Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred
Skills & Qualifications
Strong problemsolving skills and attention to detail
Excellent customer service and communication abilities
Knowledge of ThirdParty processing and NCPDP standards preferred
Familiarity with multiple pharmacy software systems a plus
Proficiency in Microsoft Office (Excel Word Outlook Teams)
Ability to multitask prioritize and adapt to new systems
Strong followthrough and focus on issue resolution
Positive enthusiastic and compassionate attitude
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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Required Experience:
Unclear Seniority
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
