Territory Manager

At Luxer One were committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments placing lockers in Libraries for a convenient pickup or solving package management challenges for corporate offices we dedicate ourselves to finding the best solutions for our customers.

Are you located in Minneapolis MN Are you a highly motivated tech-savvy self-starter that is comfortable performing maintenance and repair work If so this might be the position for you!

What Youll Do:

• Perform maintenance repair and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
  

• Perform system upgrades in your market and ensure that the systems you support are up-to-date and in excellent working condition.
  

• Provide in-person customer service to property managers and their staff.
  

• Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
  

• Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
  

• Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs.
  

• Work with our Product Development team to test out new solutions in the field.
  

• Perform on-site product installations including locker systems and package rooms across multi-family residential and commercial sectors.
  

At a Minimum You Should Have:

• Exceptional people skills & communication skills.
  

• Troubleshooting and repair experience with both hardware and electronic components.
  

• Experience performing maintenance and troubleshooting for internet-connected devices.
  

• The ability to collect actionable feedback about customer usage and communicate it back to other team members.
  

• Experience training others to use a product or service successfully.
  

• Advanced computer skills and previous experience with Zoho or a similar CRM.
  

• Proficiency with Mac or Apple products.
  

• 2 years of performing field repair work or remotely troubleshooting hardware.
  

• 2 years of experience in a support or service environment.
  

• Previous success working in a remote role where you determined your schedule.
  

• Excellent written and verbal communications skills including a confident phone presence and effective email communication.
  

• A Bachelors or other technical degree is preferred but not required.
  

What Youll Get:

• Luxer has got you covered! You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
  
• We promote education through tuition reimbursement.
  
• You will also have medical dental vision and life insurance programs as well as employee assistance programs.
  
• Youll have opportunities to advance.
  
• Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
  
• We promoted 42% of our employees last year!
  

Equal Employment Opportunity Statement

Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.