Tenant Services Coordinator

Make your next move an expert one.

At Colliers its not our success that sets us apart its how we achieve it. Our people are passionate take ownership and always do whats right for our clients people and communities.

Why Colliers

Our enterprising environment needs your expertise to facilitate Colliers continued growth as an industry leader. Our nimble decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

***This is an onsite working arrangement at our Chicago Downtown location.***

About you:

As a Tenant Services Coordinator you will provide daily support in the coordination of activities for the building tenants and contract services. Responsible for developing and maintaining strong relationships with tenants to ensure issues and needs are responded and resolved by the appropriate individual department or service for support of the management of the building.

In this role you will

• Act as the primary point of contact for tenant relations addressing service requests inquiries and concerns in a timely and professional manner.

• Coordinate and track work orders vendor dispatch and maintenance activities using property management systems.

• Facilitate tenant onboarding move-ins move-outs and space modifications in alignment with lease terms and building standards.

• Support property management with lease administration compliance and documentation.

• Assist in planning and executing tenant engagement initiatives including communications events and satisfaction surveys.

• Maintain accurate records of tenant interactions service requests and operational metrics.

• Partner with building engineers vendors and contractors to ensure smooth operations and adherence to service level agreements.

• Tracks and maintains compliance with insurance requirements among tenants contractors vendors and suppliers.

• Prepare tenant email blasts and correspondence regarding upcoming events construction elevators building holidays etc.

• Service tenants requests/complaints for resolution including engineering maintenance cleaning mechanical and or vendors.

• Responsible for reception area customer service correspondence ordering office supplies snacks and beverages maintenance of office equipment and keeping the common areas of the office stocked and tidy.

What youll bring

• Bachelors Degree and or related experience.

• Excellent internal and external customer service.

• Attention to Detail.

• Maintain positive and professional relationships.

• Ability to manage elevated level of organization customer services and multi-task in a fast-paced environment.

• Proficient in Microsoft Office Suite software.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth related medical conditions and lactation) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact for assistance.