Tenant Advocate

Position Summary

This supportive Tenant Advocate role will help ensure a safe housing-focused community is maintained with a positive supportive and inclusive culture that reflects Friendship Shelters processes procedures mission philosophy and values. The Tenant Advocate will demonstrate respect compassion integrity accountability and collaboration in all interactions with clients coworkers community partners and other stakeholders.

All interactions with clients will be conducted in a supportive non-judgmental and person-centered manner that aligns with Housing First and Harm Reduction practices. The Tenant Advocate will promote client dignity self-determination safety and housing stability while fostering an environment built on trust respect and mutual accountability.

While this role has a designated primary workplace the Tenant Advocate will be required to work at multiple sites within the organization as needed to support team collaboration client needs and operational requirements.

Essential Job Duties and Responsibilities

Ensure the safety security and overall well-being of the property clients guests and community at all times.

Facilitate daily activities and schedules as applicable to the program and the needs of residents.

Monitor document and communicate client participation engagement and progress.

Conduct regular outreach and engagement with clients who may be experiencing challenges with community integration housing stability or program participation.

Model positive behaviors that demonstrate effective problem-solving communication conflict resolution and life skills expected of shelter guests and community residents.

Communicate pertinent program and client information through accurate daily logs incident reports client notices and direct communication with partnering agencies and service providers.

Identify and promptly report maintenance concerns unit issues safety hazards and other property-related needs to management.

Assist residents by answering program-related questions providing guidance and connecting them with appropriate resources to support progress toward their individual goals.

Remain alert and available throughout assigned shifts to respond appropriately to client needs address concerns and de-escalate conflicts in accordance with established policies and procedures.

Maintain a consistent and visible staff presence to provide support guidance and assistance to tenants and their guests.

Monitor assigned facilities and maintain a safe secure environment by identifying and addressing potential risks to individuals or property.

Respond appropriately to safety and security concerns and contact emergency services law enforcement or other appropriate authorities when additional assistance or response is necessary.

Maintain professional boundaries and demonstrate respect compassion integrity accountability and collaboration in all interactions with clients coworkers guests and community partners.

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

Excellent communication skills.

Empathy discipline focus and organizational ability.

A collaborative positive and mature approach an ethic of teamwork and a commitment to the mission of helping people experiencing homelessness.

Ability to work in a very fast-paced high demand and often crisis centered area with the ability to multi-task and stay organized.

Be committed to upholding the Friendship Shelter values of compassion and acceptance creativity and flexibility integrity responsibility and community.

Skills Knowledge and Abilities

Comfortable working in a Housing First and Harm Reduction setting

Well organized detail-oriented and able to handle a fast-paced work environment

Ability to understand and follow specific instructions and procedures

Conflict management skills

Decision-making skills

Good interpersonal skills

Basic Computer Skills including Microsoft Word PowerPoint Excel Teams Outlook & Web Browsers

Environmental & Physical Requirements

Supportive Housing / Non-Sedentary Requirements

The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the supportive housing environment and may involve interaction with clients. Typically requires the ability to spend 66% hours each workday doing the following activities: stand for extended periods of time walk bend stoop or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time.

Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by ones supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

Any estimate schedule or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate schedule or guideline employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter office or other work location; required waiting time; administrative time; and work-related travel time).