Temporary Provider Service Representative I

Join Martins Point Health Care - an innovative not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force ofpeople caring for people Martins Point employees are on amission to transform our health care system while creating a healthier community. Martins Point employees enjoy an organizational culture of trust and respect where our values - taking care of ourselves and others continuous learning helping each other and having fun - are brought to life every day. Join us and find out for yourself why Martins Point has been certified as a Great Place to Work since 2015.

Position Summary

The Provider Service Representative I is responsible for responding to telephone inquiries from providers & related entities regarding benefits beneficiary eligibility plan coverage and other related questions received on our benefits and eligibility line. Representatives provide world-class customer service in a professional and timely manner for all inquiries regarding both the Martins Point USFHP and Generations Advantage programs.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Answers verbal written and electronic inquiries with complete and accurate information regarding Martins Point USFHP and Medicare programs.
• Provides additional education when applicable to callers related to policies procedures and existing self-service options.
• Responds to incoming inquiries and partners with provider on possible next steps and or resolution. This should be completed within the timeframes as outlined in Representative Expectations document.
• Collaborates with PI Research team and/or other departments when needed to resolve Provider issues.
• Follows up in a timely manner with providers when first call resolution is not possible.
• Stays educated on existing and new information available through Provider Services internal resources.
• Documents all inquiries with accurate and detailed information following all applicable workflows and as well as departmental and regulatory requirements.
• Uses soft skills to build trusting relationships in the context of mutual partnership creating a world class service experience for internal and external customers.
• Performs other duties as assigned

Employees are expected to work consistently to demonstrate the mission vision and core values of the organization.

POSITION QUALIFICATIONS

Education

• High School Diploma or equivalent.

Experience

• 3 years of customer service experience required.
• Previous experience in a medical billing position preferred.

Skills

• Excellent customer service skills
• Analytical skills in research and problem resolution.
• Strong computer skills (keyboard proficient quick data entry with a high level of accuracy).
• Well-organized with excellent follow-up skills.

Abilities

• Demonstrates an understanding of and alignment with Martins Point Values.
• Ability to work efficiently and independently.
• Ability to talk and type.
• Active Listener
• Able to work cooperatively with other departments.
• Multi-task oriented with the ability to prioritize.
• Detail oriented.
• Ability to handle stressful situations and can easily adapt to change

There are additional competencies linked to individual contributor provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Pay Range: $20.20 - $24.95 The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience skills qualifications and other job-related considerations. Employees may also be eligible for additional compensation including incentive or commission-based programs where applicable and subject to the terms of the relevant plan.

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