[Temporary] IT Helpdesk (Korean Bilingual)

1. PC Support and Asset Management

• Troubleshoot end-user computing hardware software and network issues
• Manage the lifecycle of end-user devices from deployment to retirement
• Configure software and hardware settings based on company standards
• Handle IT ticketing systems by logging tracking and resolving issues timely
• Track and audit company IT hardware and software assets
• Provide high-touch premium technical support for VIPs and executives
• Support standard business applications and corporate software tools
• Maintain conference room AV equipment and shared computing facilities

2. Office Automation (OA) and Operations

• Deploy and enforce mobile device security and MDM policies
• Administer basic Windows environment and Active Directory (AD) tasks
• Support peripherals including printers scanners and external devices
• Perform routine maintenance on office automation systems
• Monitor and manage software licenses to ensure compliance
• Assist with IT security audits and regular operational reporting
• Procure and replace IT consumables like printer toner and accessories
• Setup and image new workstations for incoming employees

Qualifications :

Requirements:

• Education: Associate degree in Computer Science IT or equivalent work experience
• Experience: 13 years of experience in technical helpdesk or desktop support roles
• OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
• Hardware Skills: Hands-on experience assembling repairing and diagnosing PCs and laptops
• Soft Skills: Strong communication skills with a customer-centric mindset
• Problem Solving: Ability to diagnose basic network and software issues methodically
• Language: Bi-lingual (Both Korean and English)

Nice to have qualifications:

• Certifications: CompTIA A Network or Microsoft Certified Fundamentals
• Directory Services: Basic experience managing user accounts in Active Directory
• Enterprise Tools: Familiarity with ITSM ticketing tools (e.g. ServiceNow Jira Service Desk)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract