Telephones Operator

Job Title: OperatorJob Department: TelephonesJob Pay Rate: $17.00 / hour Job Summary:As a Telephones Operator you will be acting as the primary voice of the Broadmoor delivering flawless communication with luxury service standards and discreet assistance to high-end guests. Handle prompt and efficient all incoming outgoing and internal calls acts as the central hub for guest requests provides information emergency coordination and inter-departmental communication. Learn more about The Broadmoor Duties and Responsibilities include following. Other duties may be assigned:Answer all calls promptly and professionally using refined telephone etiquette and clear voice callers accurately to guest rooms management or departments (e.g. housekeeping concierge spa dining).Log process and track all guest inquiries and maintenance or service requests using the Broadmoor service optimization management complete and accurate information when handling all guest and monitors a real-time text messaging software to communicate with guests and on-property gift cards for various outlets on and execute automated or manual wake-up call services with emergencies and crisis call calmly and efficiently by alerting security management or external emergency services. Also monitors 911 alert deep knowledge of resort amenities daily events hours of operation and local attractions to brief guests and participates in on-going training as complete compliance with The Broadmoor guidelines operational procedures safety policies and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).Maintain a willingness to learn about The Broadmoors history estate grounds wilderness properties culinary offerings and retail additional duties and responsibilities as required. Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances we are looking for:Minimum of a high school diploma or General Education Degree (GED) experience in hospitality customer service or switchboard is highly preferred; however an equivalent combination of relevant education and professional background will be verbal communication skills an exceptionally polite tone active listening and flawless grammar. Additional languages are a major with PBX switchboard system headsets and hotel to utilize Microsoft Office tools for documentation and email discretion for confidential guest data grace under pressure empathy and polished personal presentation.A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless communication skills negotiation conflict resolution and ability to work in fast-paced to lift pull or push up to 50 lbs. with assistance and proper safety schedule including weekends and holidays as required by the calendar of events.*Reasonable accommodation will be provided for individuals with disabilities.*Not sure you meet every qualification We still encourage you to apply. At The Broadmoor we value exceptional candidates who bring a genuine willingness to learn grow and help us deliver Five-Star Choose The BroadmoorJoin the team at the worlds longest-running Five-Star Five-Diamond Resort. At The Broadmoor we invest in your future with comprehensive benefits professional growth and mentorship from top industry : We empower our team with a rewards package including comprehensive health and dental insurance a 401(k)-retirement plan and exclusive local discounts. Please click here for a comprehensive list of Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career we provide the hands-on development and training you need to NotesYour application will not be penalized for redacting or removing any age-identifying information (such as your age date of birth or dates of school attendance/graduation).This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early as this position may close sooner if filled. If necessary this posting will remain open until it is filled.