Telephone Operator

Call Management & Routing

• Answer and screen all incoming internal and external calls to determine location to route the call provide general information and route inquiries to the appropriate staff or department.
• Process a high volume of calls using systems such as SPOK and Cisco Finesse Console including long-distance and international calls for medical personnel.
• Operate the American Messaging Paging system to summon physicians and relay critical communications promptly.
• Utilize available interpreting services to efficiently communicate with non-English speaking callers.

Reception & Customer Support

• Serve as receptionist and information clerk greeting and directing visitors and responding to general inquiries.
• Provide after-hours customer service support using the ORCHID system to assist callers with locating patients and accessing services for both in-house staff and the general public.

Emergency & Disaster Response

• Initiate and coordinate responses to emergency codes (e.g. Code Blue Code Red and other disaster/security alerts) in compliance with established procedures.
• Announce overhead page requests in a timely manner upon receiving administrative approval.
• Take immediate action to alert staff and teams during emergent or disaster situations.

Recordkeeping & Documentation

• Maintain accurate and detailed records of emergency codes interpreter calls long-distance and international calls equipment problems and other incidental situations.
• Keep updated reference directories of all stations served by the telephone system for call routing and information purposes.

Clerical & Administrative Functions

• Perform clerical duties including preparing documents and reference materials using keyboarding and office systems.
• Maintain records and support administrative tracking to ensure continuity of communication and accountability.

REQUIREMENTS TO QUALIFY
Six (6) months of experience answering a multi-line telephone in an office setting in which business clerical or professional activities are conducted.

For the purpose of this examination a multi-line telephone system allows you to handletwo or more calls simultaneously. It enables employees to place calls on hold dial internal or external numbers and return to the line.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS 2 - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
Out of Class experience will be accepted for this examination.
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity please describe the out-of-class duties in detail in the Work Experience and Supplemental Questions sections of your application.

No withhold will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application.

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following:

• Additional experience in excess of the Requirements
• Experience answering a multi-line telephone in a healthcare setting which includes butis not limited to acute-care hospitals; long-term care facilities such as nursing homes and skilled nursing facilities; physicians offices; urgent-care centers outpatient clinics; and home healthcare (i.e. healthcare provided at home by a healthcare professional).
• Experience operating SPOK Automatic Call Distribution-Interactive Voice Response Call Center application and Cisco Finesse Console.
• Data entry experience which may include but is not limited: updating existing data creating and managing spreadsheets and collecting data and inputting information into databases or spreadsheets.
  

EXAMINATION CONTENT:

Training & Experience (T&E) Evaluation: This assessment type will evaluate the experience you list on the online application and supplementalquestionnaire and assign a score based on a standardized scoring system. This evaluation is worth 100% of your total score and will assess the Requirements and Desirable Qualifications.

We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification. Comments such as See Resume or referencing other unsolicited materials/documents will not be considered a response.

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .

Veterans Credit:
Pursuant to the County Charter and County policy in all open competitive examinations (i.e. examinations open to everyone) the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran as well as the spouse of a deceased or disabled veteran who served in the Armed Forces of the United States under specific conditions.
For more information on veterans credit please visit: September 2025