Telephone Operator, Full Time Day

Saint Lukesin Smithvilleis seeking a Telephone Operator to join our team. You will have the opportunity to answerinbound calls to the switchboardanddistributethe calls to theappropriate departmentor individual.This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details: Every Monday and Tuesday 8:30 a.m. 7:00 p.m.; every Friday 7:00 a.m. 5:30 p.m.; and every other Saturday and Sunday 8:30 a.m. 7:00 p.m.

This position will primarily be located at our Smithville campus. Training and coverage will happen at Saint Lukes Hospital as well.

Responsibilities:

• Provides helpful information to internal and external callers

• Maintains detailed documentation in theappropriate communicationlogs

• Dispatches Security requests usingtwo wayradiosin a timely manner

• Monitors alerts and alarms

• Notifiesappropriate departmentsor individuals when

• Assistswith mentoring and training of new employees

We are looking for someonewith exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills the ability to handle multiple tasks at once prioritize work and manage interruptions easily. To be successful in this rolestrong customer service skills willingness to workadaptabilityandaneagernessto learnis. This position will require you to work autonomously as well as with a team.

WhySaintLukes

We believe in creating a collaborativeenvironmentwhile looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans

• Tuition reimbursement

• Paid time off

• Retirement contributions

• Employee Assistance Program