Telecommunicator II

The Communications Unit is establishing an eligibility list for the position of Tele-Communicator II. This position serves in a lead and supervisory capacity providing operational support mentorship and technical guidance to Tele-Communicator I staff while assisting Communications Center supervisory personnel with daily operations. The Tele-Communicator II position plays a critical role in ensuring that emergency and non-emergency communications are handled accurately efficiently and Duties and Responsibilities:Essential functions include but are not limited to the following:Supervise and support Tele-Communicator I staff by assigning prioritizing and monitoring workload to maintain effective shift a squad of Tele-Communicator I staff based on assigned shift including responsibilities such as payroll review scheduling and performance radio and telephone activity to ensure compliance with departmental policies procedures and service quality and assist staff with complex high-priority or critical calls for feedback and assist with training initiatives to maintain and enhance the quality of communications teamwork professionalism and effective communication across all as a lead dispatcher and technical resource during assigned Qualification: Applicants must meet the following requirements at the time of application:High school diploma or GED and two (2) years experience as a Telecommunicator I preferably with the City of Independence Communication Center or two (2) years experience as a Telecommunicator call taker or dispatcher in a comparable size and structured public safety answering environment or related experience as a trainer in a call center or dispatch center work setting and/ or other relevant work experience. MULES certified and NIMS training completed within one (1) year of hire. Disqualifying factors may Include but are not limited to disciplinary Issues (Letter of Reprimand or above within the last two years) documented abuse of leave time or if the employee is currently on a Performance Improvement applicant who has received discipline within the last two years will be forwarded to the Deputy Chiefs office for review and consideration for continuation in the application Skills and Abilities:Qualified candidates should demonstrate:Strong working knowledge of CAD systems radio procedures and call-taking strong communication leadership and decision-making abilities particularly in high-pressure ability to coach mentor and guide peers in a positive professional and team-oriented with FCC regulations NCIC systems departmental policies and procedures and CWA contract Demands: Required to sit stand hear see talk and use hands/ fingers to handle seize hold grasp turn objects reach and type. Typical Working Conditions: Inside conditions with moderately loud environment and frequent phone communications of irrational irate angry or volatile persons during stressful emergency situations. Requires shift work overtime weekends nights and -Communicator II positions are assigned to both day shift and night assignments will be made in accordance with the current CWA scale is outlined in the current CWA contract. **Additionally any assignment(s) or work performed outside normal working hours will be compensated at one and a half times their normal rate of addition to the application drug testing and/or additional examinations may be required for further Process and DeadlineEligible employees interested in applying for the position should send an email to the dispatch supervisors group Application Deadline: Position open until filledApplications received after the deadline will not be applicants who meet the minimum qualifications and conditions of eligibility and successfully complete the oral board process will be placed on an eligibility list subject to the selection process outlined by the City and the current CWA OPPORTUNITY EMPLOYER BILINGUAL SKILLS PREFERREDEqual Employment Opportunity Statement The City of Independence is an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race color religion national origin ancestry marital status veteran status age disability pregnancy genetic information citizenship status sex sexual orientation gender identity or any other legally protected category. The City of Independence is a background screening drug-free City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job please submit your request to Disclaimer: The above statements describe the general nature level and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities demands and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment compensation or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add delete or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.