Telecommunications Operator

Position SummaryThe Telecommunications Operator is to provide 24/7 365-day service operating switchboard paging console and patient information and monitor and responds to all codes trauma and hospital-wide alarm activity Under the direction of the Telecommunications and processcalls daily for the Hospital Network. Additionally supporting internal calls from hospital staff for paging and directory AMCOM paging software system. It incorporates paging message retrieval physician registry and overhead paging. Process approx. 2000 pages per after-hours on-call schedule for Hospital Network and specific CGP locations for patient and staff sleep room schedules for medical staff and will locate staff as for calling OR and Recovery room nurses when emergency surgical cases are to all Hospital activated codes and alarms including Trauma Resuscitation Team Disaster Alerts Missing Person Emergency Exit Doors Medial Gas Radiation Blood Bank Hylon and Burglar and for notifying essential personnel security and 911 Emergency daily tests of Trauma and Met pagers and documents response for handling all In-Patient information patients register as necessary for the patient rooms telephone on/off hospital telephones as new/spare/long-range pagers patient room telephones TTY (Hearing Impaired) equipment batteries hospital directories and conference room in-house staff requiring international calling and emergency backup procedures in the event of systems failure to paging or telephone practical listening skills and courtesy when interacting with physicians patients patient family members visitors medical staff and all other hospital irate patient calls when flexibility and team support to cover alternate shifts and holiday schedules as Telecom Department as essential to the Hospital and must report to work during inclement weather Hospital and Medical Center guiding principles policies mission statements and Goals into daily with behavioral expectations of the department Hospital Network and Medical courteous and effective interactions with colleagues and a commitment toward meeting and exceeding the needs of our customers and consistently adhere to Customer Service in departmental and interdepartmental quality improvement Mandatory Education understanding of the job description performance expectations and competency all other duties as needed or directed to meet the departments :Years of Experience: Entry LevelEducation Requirement: High School Diploma or equivalent education and Skills: Proficient in English both verbally and writtenSkills Knowledge & Abilities: In the absence of any of these skills demonstrates the ability to train to meet organizational :You must be 18 or older to to pass a criminal background checkMaintain uniform standardsMaintain a professional and polite to VPNEs attendance policyPrevious telephone/switchboard or ACD experience terminology or basic understandingStrong Customer Service Skills