Telecommunications Administrator

Job Number:

The King County Library System is seeking a Telecommunications Administrator (Official Title: IT Infrastructure Administrator) to support all phone paging emergency alert and related systems.

As the Telecommunications Administrator you will have the opportunity to:

• Support a phone system modernization effort that impacts 1000 library staff working across 50 locations
• Launch and support a Mobile Device Management implementation
• Collaborate with a talented IT team dedicated to supporting our communities

This is a perfect position for you if are an experienced IT telecommunications professional with a drive to serve the public.

Essential Duties:
The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however any new duties will remain within the scope of the job.

• Oversees day-to-day activities of KCLSs infrastructure technologies to ensure that the overall infrastructure is well-maintained and operating smoothly.
• Performs regular check-ups manages updates and diagnoses and fixes issues.
• Participates in the installation monitoring maintenance support and optimization of all infrastructure technologies.
• Plans KCLS-wide infrastructure changes and coordinates change management including configuration documentation communications and maintenance.
• Follows standard operating procedures and measures performance vs. key performance indicators.
• Develops statistical tools and measurement criteria as directed.
• Consults and advises on existing or emerging infrastructure technology products regarding the feasibility standardization of and financial impact to the organization.
• Supports the organization to configure and implement labor compliance and policy matters related to KCLSs infrastructure.
• Demonstrates the feasibility of system configuration through development of proof of concepts or implementing test systems.
• Tracks security issues compromising KCLSs infrastructure and identifies intrusions into the KCLS system.
• Defines and maintains documented procedures for the effective installation configuration operations and management of infrastructure technologies.
• Partners with ITS team members other stakeholder departments and business users to perform assessments analyze and troubleshoot complex issues and develop improvements to KCLSs network and computer system hardware software and related systems ecosystem to meet KCLS business requirements.
• Ensures infrastructure technologies and new integrations meet all requirements and specifications and are compliant with KCLS policies procedures and standards as well as data protection laws.

• Implements and supports system hardware operating systems software systems core network infrastructure and storage systems.
• Ensures site reliability within clusters/virtual machines and SolarWinds monitoring critical infrastructure.
• Facilitates capacity planning monitoring and managing resources within the Data Center environment.
• Maintains user and systems account management of Microsoft Windows infrastructure including on premise applications along with the integration with cloud-based applications such as Office 365 and Web HelpDesk.
• Manages systems login access permissions account management and maintenance for all Microsoft 365 products access licensing and security including troubleshooting access and permissions for all staff. Oversees C200 tokens and management.
• Network lead on construction projects that include reviews of wring designs and installation determination network equipment such as routers switches and Access Points in coordination with outside vendors.

• Designs configures stages and implements Cisco switching and VOIP infrastructure across multiple enterprise environments and team member locations both remotely and on-site.
• Manages cell service (voice and data) with various service providers for KCLS team members.
• Manages announcements and paging system.

• Reviews service billings for all KCLS ensuring invoice accuracy resolving issues and timely payment.
• Supports Requests for Proposal (RFPs) Requests for Quotes (RFQs) and purchase requests for various infrastructure projects.
• Leads the design of user-friendly processes guidelines and documentation reviewing software and vendor documentation to ensure feature functionality requirements are delivered.
• Contributes to ITS team member meetings and planning sessions.
• Trains software users.
• Participates in facilitates. And/or leads assigned committees.
• Performs other related duties as assigned.

Organizational Competencies

Customer Focus
Primarily focused on customer needs able to deliver high quality value added services. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.

Valuing Diversity
Manages relationships with all kinds and classes of people inclusively and equitably; respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

Ethics Values and Judgement
Exercises best judgment trustworthiness and professional standards of conduct; consistently demonstrates organizations values moral principles and accountability through behavior character and action. Defends intellectual freedom and confidentiality.

Professional and Technical Knowledge
Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise in order to better foster personal success and connections for others.

Job Specific Competencies

Work Quality
Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others; ensures that results are complete and accurate; exhibits attention to detail.

Accountability
Holds self direct reports and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.

Organizing and Planning
Establishes courses of action for self can influence others to ensure that work is efficient appropriately sensitive to real restraints on time and resources. Willing to take a risk.

Managing Change
Embraces organizational changes and their rationale models behavior needed during improvements in organizations effectiveness competitiveness and public service delivery; manages own reactions and supports others in the process.

Education/Experience:
The items listed below are the minimum requirements for the job and are relevant to this position.The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• Bachelors degree in information technology information systems or business.
• Five to eight (5-8) years of progressively responsible work experience in large centralized work environment including voice and data communications and systems.
• 2 years of experience in network configuration and administration using Microsoft and Cisco technologies preferred.
• 2 years of experience working with telecommunication vendors and related services preferred.
• Any equivalent combination of education and experience that provides the knowledge skills and abilities to perform the duties and responsibilities of the classification will be considered.

• Evaluates systems performance and troubleshoots problems.
• Demonstrated listening and communications skills with diverse populations and team membersand wide and varied customer base.
• Clearly succinctly and effectively communicates ideas verbally and in writing.
• Makes independent decisions using critical thinking.
• Responds to changes to priorities in a proactive manner.
• Productive in an environment with many interruptions.
• Works under pressure from deadlines and changing priorities.

Physical Demands:
While performing the duties of this job the employee will:

• Constantly sit and seldom walk and stand.
• Constantly use hands/fingers for frequent keyboarding which may be repetitive up to occasionally.
• Frequently will reach up to the chest level with hands and arms.
• Occasionally lift to 10 pounds and seldom up to 35 pounds.
• Seldom push/pull carts using light force.
• Extensive PC monitor work is required.

• Work is performed in a typical office environment.
• Work may include a varied schedule to include evenings and weekend.
• Incumbent may be permitted hybrid work schedule upon request.