Telecom Manager

Healthcare Realty (NYSE: HR) is hiring a Telecom Manager at its corporate headquarters in Nashville TN. Healthcare Realty is a real estate investment trust (REIT) that owns and operates medical outpatient buildings primarily located around market-leading hospital campuses. The Company selectively grows its portfolio through property acquisition and development. As the first and largest REIT to specialize in medical outpatient buildings Healthcare Realtys portfolio includes approximately 650 properties totaling more than 38 million square feet concentrated in 15 growth markets.

This is a full-time in-office position. We offer competitive compensation with an annual bonus. To see a full list of employee benefits visit Opportunity and Affirmative Action Employer including Minorities/Women/Veterans/Disabilities

Job Description:

The Telecom Manager will lead the strategy design implementation and ongoing operation of an organizations voicecommunication ecosystem. This role manages vendor relationships controls budgets defines servicelevel agreements (SLAs) and ensures that all voice services are reliable secure and aligned with business objectives.

The Telecom Manager reports to the AVP of Technology Services and works closely with Security Application Development Customer Service and Finance partners.

Key Responsibilities:

• Negotiate and administer contracts with PBX/UC vendors SIPtrunk providers contactcenter SaaS suppliers and hardware OEMs.
• Track vendor performance against SLAs; drive corrective actions when service levels slip.
• Manage Broadband Accounts and Contracts.
• Manage POTS replacements.
• Monitor bills and spend to optimize service cost and capability.
• Manage wire and wireless lines as the organization grows.
• Create and administer policies around hardware and services.
• Align telephony strategy with enterprise digitaltransformation initiatives (e.g. Teams Phone System AIdriven contact centers).

Required Qualifications:

• Bachelors degree in technology related field or equivalent
• 4 years of project and contract management experience.

• Experience managing crossfunctional projects with matrixed stakeholders.
• Negotiation experience; comfortable reviewing SLAs service credits and renewal terms.
• Expertise in PBX/UC platforms (RingCentral Microsoft Teams Phone System Zoom Phone etc.).

Preferred Qualifications:

• Experience with an Agile working environment.
• Strong understanding of Business Continuity
• Strong understanding of traffic classification.
• Strong understanding of Telephony and network impact.
• Exposure to real estate healthcare or REIT environments is a plus.
• Experience with IT compliance standards (e.g. SOX) preferred.