Telecom Data Senior Provisioning Analyst
Job Location:
Louisville, KY - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
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Team Overview
The Universal Order Connect (UOC) team is responsible for supporting the accurate and timely provisioning of telecommunications services by processing customer orders resolving support requests and partnering with customers carriers and internal teams to ensure a seamless service experience. The team plays a critical role in delivering operational excellence customer satisfaction and business continuity across TransUnions telecommunications solutions.This role reports to the Manager Customer Operations and works closely with Business Process Operations (BPO) partners customers trading partners and other internal support teams. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities
- Resolve customer support tickets and order-related issues by applying established procedures telecommunications expertise and sound judgment while escalating non-standard situations as needed.
- Review validate and process telecommunications orders including LSRs (non-LNP) ASRs DSRs and Broadband orders ensuring accuracy and compliance with industry standards.
- Maintain accurate order information and status updates within internal systems to support operational efficiency and customer visibility.
- Communicate directly with customers and trading partners regarding order placement escalations service issues and troubleshooting activities.
- Deliver a high-quality customer experience through timely accurate and professional support across multiple communication channels.
- Collaborate with internal teams to resolve complex issues support system enhancements and participate in testing and implementation activities.
- Conduct quality assurance reviews of billing files customer orders and vendor-processed work to verify accuracy identify trends and escalate recurring issues.
- Provide day-to-day operational guidance to domestic and international provisioning teams lead transition calls and support onboarding and training activities.
- Identify opportunities to improve processes documentation automation and operational workflows that enhance efficiency quality and customer satisfaction.
- Support projects and automation initiatives designed to reduce manual effort improve service delivery and lower operational cost per touch.
Required Knowledge and Experiences
- 5 years of experience in telecommunications network operations IT administration customer service or provisioning environments supporting LSRs (non-LNP) ASRs DSRs and Broadband circuits.
- Demonstrated experience supporting customers within a telecommunications environment while effectively partnering with internal teams carriers vendors and external stakeholders.
- Strong understanding of telecommunications order management processes industry standards and service delivery workflows required to successfully process and troubleshoot customer orders.
- Proven ability to work independently using documented procedures while effectively prioritizing workloads managing multiple responsibilities and escalating issues when appropriate.
- Strong written and verbal communication skills with a demonstrated ability to deliver professional customer interactions and build productive working relationships.
Required Technical Skills
- Salesforce including reporting and case management functionality.
- Microsoft Excel Word Outlook and other Microsoft Office applications for reporting documentation and customer communications.
- Experience using order management ticketing and telecommunications provisioning systems.
- Ability to analyze validate and reconcile billing and order data to ensure accuracy and completeness.
Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:
- Knowledge of MEF (Metro Ethernet Forum) standards and carrier service delivery processes.
- Experience supporting broadband carrier or network provisioning operations in a high-volume environment.
- Experience participating in process improvement operational excellence or automation initiatives.
- Experience training mentoring or providing guidance to team members and vendor partners.
- Exposure to quality assurance programs auditing processes or operational performance reporting.
Benefits that support every part of your life:
At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.
For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.
For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.
For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.
For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.
For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
Pay Scale Information:
The pay range for this position is $24.86 - $36.06 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. The application window for this job posting is estimated to close on 08/01/2026. Job postings may come down early or be extended due to business need or volume of applicants.TransUnion Overview:
At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.
TransUnions Internal Job Title:
Specialist I Carrier ProvisioningCompany:
TransUnion LLCRequired Experience:
Senior IC
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
