TechOps Engineer

We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.

Team Overview

The TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems tools and infrastructure that every Plaid employee depends on from identity and endpoint management to help desk support office infrastructure and the internal tooling that powers day-to-day productivity.

What sets us apart from a traditional IT team is how we approach our higher-level goals. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible endpoint provisioning is automated access assignment is self-service and were always looking for ways to make our systems more reliable and our support burden smaller.

Were a small team with broad ownership and high standards. We work closely with Security Engineering and People teams to make sure Plaids internal environment is secure scalable and ready for where the company is going whether thats a new office a new compliance requirement or a new way of working enabled by AI tooling.

Role Overview

In this role youll take part in our on-call rotation for a few hours each week but this isnt just a break/fix IT position. Its a chance to build improve and own systems that a thousand-person company depends on.

If you care about doing IT the right way through infrastructure as code automation-first thinking and strong security instincts this team is actively building that culture and needs someone with experience in this area to help us move even faster.

Responsibilities

• Own and improve Okta configuration including lifecycle policies access reviews MFA enforcement and Workflows automation

• Manage endpoint configuration via Iru or Kandji with a preference for policy-as-code and version-controlled configurations

• Build and maintain automation that reduces repetitive support burden

• Evaluate deploy and support AI tooling that improves team and company productivity

• Manage SaaS procurement and renewals for the systems the team owns

• Actively own and support company-wide SaaS platforms such as Google Workspace Linear Slack and Okta

• Partner with Engineering Security and GTM teams on planned work that crosses into the teams systems or areas of expertise

• Work from the office 3 days per week

Qualifications

• 3 years of experience supporting a large fleet of macOS devices

• Experience with mobile device management for Apple devices such as Iru Intune or Workspace One

• Experience with configuration as code such as Terraform

• Experience with Bash or Python scripting

• Experience leveraging Claude Code Codex or similar tools to improve the quality and efficiency of the solutions you build

• Experience using and managing major central business and development systems

• Experience with Google Workspace

• Experience with Slack

• Experience with Linear Jira or other ticketing platforms

Nice to have:

• Experience working in a high-growth environment with broad ownership across internal systems

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.

Required Experience:

IC